We always used to come here for a midweek carvery but will never come back. We had to pay for 2 courses upfront before we even sat down. We didn't even know the options for desert but yet we had to pay upfront ... absolutely stupid. Front of house needs a big shake up. The young girl who served us clearly did not want to be there. Quite rude and abrupt. Slammed our desert spoons on the table and walked away ... only 2 choices of desert ... take it or leave it. When I went to pay for our drinks I was kept waiting. She asked me to bare with her whilst she was doing something which was fine but then when the phone rang, she answered that to deal with a booking and left me standing there for a long time. Absolutely no customer service skills. No receipt offered to us. You have to eat your desert there at the table. You cannot take away. And you have to have desert. Such a waste. Also please let us take our coats off and sit down before you ask what we want to drink and take our money upfront. Will never come back.
Had a superb Birthday Celebration here. We cannot fault the food. It was hot, plentiful, tasty and really well presented. There were four of us, and we ordered the chicken curry, lamb shank and rump steak, which were all exceptional. We had the apple crumble and rocky road sundaes for pud and they were delicious too. One of us ordered a starter, but it didn’t appear until after the main course. That’s the only criticism ….and the reason for the 4 stars for service. We did however receive an apology from the chef! We had a lovely evening and would return here for a meal without hesitation.
Me and my family went here for Sunday lunch, last Sunday at 2pm it was absolutely stunning the staff can’t help enough and there is a lovely Xmas atmosphere! The chef also the owner goes out of his way to make sure everyone is happy and satisfied he can’t help enough! The beef I had on my dinner was absolutely stunning tender and mouth watering would recommend this place to anyone , such a lovely warm atmosphere will definitely be returning 🤩
I wanted to contact the owner directly to leave a review, but no email. I also thought about leaving one star, but this seemed unfair given that we enjoyed the food. Thankfully they can probably remedy the issues quite quickly by changing a couple of things. Hands down the most basic and inattentive service I've ever received at a restaurant. No friendly greeting on arrival. We were seated at a table larger than our party size, it was half laid, the rest of the cutlery was dumped down by the staff member and she walked away. Had to ask to order drinks, had to ask to order mains, had to ask to go up for the carvery, all whilst 2-3 members of staff stood around on their phones. One had very long hair that wasn't tied up, which is basic food hygiene. I couldn't be sure if they were unsocial, or just lazy? The owner was trying to get them to disperse and actually work, which wasn't received very well by them. I felt for him. My advice would be to halve the number of staff - there was 4 - as the room was being managed solely by who I assume is the owners daughter who seemed motivated and was constantly moving. Save a bit of money and save your customers the discomfort of having disinterested staff members reluctantly serving them. Food was nice - plentiful carvery and the children's were excellent value, so credit to the new owners for this.
Lovely hotel, set beside a beautiful river so picturesque, we popped in today for lunch, we were warmly greeted by 2 lovely staff. The restaurant looked lovely and clean. The food was very reasonable price and so delicious, I had the minted lamb burger, the portion sizes are big and the presentation is superb. Little extras on the plate like homemade parsnip crisps were definitely a winner !! Compliments to the chef !! We will definitely visit here again, well worth a visit.
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Ystradgynlais, Swansea, SA9