Great atmosphere and service, food is good too! Especially for the value. Great dartboard and pool tables!
The food here is generally excellent and very good value, BUT and it's a big but, the service is lacking due to a very poor performing App. When you go here for a meal you are encouraged to use the App to order your food and drink. We have tried this twice now (at least a month apart) and had the same poor experience. Basically, we ordered 2 meals and 2 pints and then sat there and waited and waited. We were in sight of the bar, they weren't what I would call busy and no one thought to ask why we were sat there with no food or drink in front of us. Eventually, I went up to the bar to ask where our drinks were, only to be told by the lady serving that the App doesn't work! But that is not strictly true because it seemed very efficient at taking my money. I then mentioned that it wasn't working over a month ago either, and asked if anyone had bothered to report it to Greene King. I just got a shrug of the shoulders. The fact that the staff know it's not working and there is no sign anywhere to say so, just shows an uncaring attitude. It is possible for them to make items unavailable (as this evening you couldn't order chicken burger and it was 'greyed out') so if the problem is with ordering drinks, then the simplest solution would be to grey out all drinks, while Greene King sort the problem out. It shouldn't be necessary for me to leave a negative review to get things like this fixed. I will be emailing Greene King separately tomorrow to find out when they knew about this problem at the Black Horse and to request they withdraw the app until it is sorted out.
Nice pub showing sport. Couple of pool tables and dart boards. Didn't eat but food looked good. Would visit again if in the area
Stopped at this pub on the way to Wales and have to say we felt so welcomed and at home. Everyone was friendly and chatty and we felt like a local. Excellent value for money and very dog friendly. Would recommend if you want a good value for money pub with a great atmosphere.
My wife, myself and our dog visited the Black horse in early June we had been staying in Bradford on Avon- where for some reason most pubs were not doing food and those that were, were not dog friendly. A quick search on the Internet found us the Black Horse a few miles away in Trowbridge upon entering the pub we were surprised at how well furnished it was and especially how clean it was- this pub has shiny smooth polished tables not the beer sticky offerings of the majority! The welcome was warm even our dog felt welcome being greeted by the landlady who was obviously a dog lover. I ordered an all day breakfast my wife a vegetarian mushroom pie we were both impressed with the quality and quantity of our food the ONLY disappointing thing is that the pub is not in our own town in Worcestershire. I highly recommend this place
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