Over a period of time my self and family members always stayed here for few nights. Went for a few nights stay last year in November and in all honesty it will be the last time. Was it because they were short staffed I don't know.!!!! But what a difference from previous ownership. Really pleasent on arrival but from there on everything seemed to be too much trouble. Probably didn't help as kitchen was out of order but found a cafe across the road named Fanny's where the welcome and service was exceptional. The rooms were ok (spacious) as usual 👌👍but heatings were a nightmare to work. When asking the owner how they work it seemed too much trouble showing us but once switched on they would take several hours to work.. not good enough really on a cold December night. Even when asking for more coffee sachets and milk and sugar it seemed too much. Don't get me started on the towels from the bathroom. 2 towels were expected to last us for 2 days with a family of 3 and only 1 tap would work which was the cold one. Couldn't get out there quick enough if I'm honest once the 3rd day was up. For the price for a 3 night stay you expect a little bit more. Miss the previous ownership and I'm expecting these standards to be improved although I won't be going back there that's for sure. 2 stars from me and that's because we had a roof over our heads. Shape up or ship out ❌⭐⭐
I had the pleasure of staying at the Waterloo Hotel for a few weeks and I loved every minute. Raj and the staff are fantastic, nothing is too much trouble. Rooms are spacious and modern The bar has a good selection of beers and sports. Overall very impressed
Stayed here for a week a fantastic hotel! Clean and warm comfortable Great value for money! Raj and his staff are so welcoming. Nothing is too much trouble. Food was great. Already ready booked for next time. Definitely recommended
Absolutely outstanding! Booked a stay through an external source and have to say, I'm impressed! The facilities are good, definitely one of the better hotels I've been to. There's an old school vibe through the whole building, which is really appealing. The position of the hotel is great - a 10 minutes walk and you're in Newport Town centre! Located no more than 10 minutes off of the M4 and with parking out the back, it makes for a great locality. Although based on a reasonably busy road, it's still not overly bad! The hospitality and customer service is absolutely top notch - I can say that rest assured, I will be coming back to visit again soon!
Very nice historical hotel. The longest terracotta bar in the whole Commonwealth. Beautiful. So helpful and nice staff. They will help you with everything. We had to eat breakfast before the opening the kitchen, they managed it. Thank you very much for your kindness. I strongly recommend this place.
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Pillgwenlly, Newport, NP20 
