SVRA Customer Covid 19 Update

Published on 24/09/2020

SVRA Customer Covid 19 Update


This instructions follows the updated guidance on Corvid 19 precautions issued by the Government in England for use from the 24th September 2020 onwards relating to Pubs and Clubs safely operating while minimising the risk of spreading Covid 19.

o You will be asked to sanitise your hands on entry to the club
o The Club is only open for members and their guests. Each member must produce his/her membership card to obtain service and sign in their guest(s)
o A face covering must be worn on entry (inside or out) and at all times when not sat at your allocated table.
o A register of customers using the club will be maintained by the club. This will include your name, SVRA card No, and telephone/mobile contact number. This is a Government requirement to ensure Track & Trace. Club members will not be served without giving the required details to the bar staff. Children/Young adults under 18 are prohibited from using the club
o Please do not enter the club if you have been tested positive for Covid 19 within the last 14 days or if you have any of the symptoms associated.
o A table will be allocated to your party on arrival
o If you are drinking outdoors or indoors you can do so with one other household or in a group of up to six people from different households. In all cases, people from different households (unless in support bubbles) should ensure they socially distance as much as possible which should be at least one metre.
o A one way system has been established in the club to avoid passing other customers. Please observe this.
o Doors and windows will remain open in the club to encourage ventilation
o We will be operating table service to order drinks. A bar person will come to your table to take your drinks order.
o Payment will be by contactless card however cash will be accepted at the table.
o Drinks will be delivered to your table by bar staff.
o Toilet Access and related hygiene. Customers wishing to use the toilet proceed to the lobby. If it is in use please remain socially distanced until it is free. Only one person may use the toilet at any one time, one in one out. There will be signage in the toilet requesting you to wash your hands after using the toilet. At the same time we will request you to sanitise your hands on exiting the toilet.
o In the event of rain, those members using the garden will only be allowed inside the club if there is sufficient seated table space. If this is not available they must stay outside or return home.
o If you wish to smoke and you are inside the club please use the designated smoking point outside as usual, if you are outside you are permitted to smoke at your table.
o No dogs are allowed except guide dogs either in the club or garden.
We hope you will enjoy your drink with us and help us to keep everyone safe at this difficult time.