Service was poor, menu was nothing like the Website menu, we were handed a A4 piece of paper with a few meals to choose from about 5 simple starters with prices and about 6 mains with no prices and no expectations of what was in the meals this is a Thai restaurant, the manager is not Thai and when asked didn't really know what the ingredients were. My husband said his meal was ok but had tasted much better Thai for less money, I was very disappointed with my meal ordered the special curry when it came in a bowl and had to be eaten with a spoon the sauce was that thin it was a very boring, bland meal. The restaurant itself was nicely decorated in traditional Thai style which is what attracted us to giving the place a try we should have known it wasn't up to much when the place was empty.
Arrived mid-afternoon and the friendly lass working in the bar booked me in... it was clearly a friendly place and this was confirmed later when I met the proprietor. I had a great meal and two good breakfasts here and no complaints at all. If you're looking for 'swish'... this isn't the place to be, it's got character and is all the better for it. The drinkers in the bar were friendly and good humoured as were all the staff. I'd stay here again if I was in the area because the proprietor and staff are kindly and nothing seemed to be too much trouble...and I really don't like 'chain' hotels with their slick anonymity, this place is quirky! Loved my two-night stay!
I think there are 2 elements to this review the hotel and the vegan side. At the price point of the room you should be aware that the room is not going to be the standard of the Ritz but the room was clean and the bed was very comfortable. The host was very good. there is a friendly bar and separate restaurant on the ground floor. Now to the refreshing side of the review from my point of view. I contacted the hotel asking if they could do a basic vegan cooked breakfast.I received a reply saying no problem. For most vegans is suspect that this would blow our minds, someone taking on board our diet. But it gets better. When we called down for breakfast the host had also bought in Soya milk for cereal and tea. After we had breakfast we expressed our appreciation to the owner. I was only at this point we found out that after they had said no problem to the vegan breakfast they were in a bit of a panic about what to provide. The owner had initially bought Quorn sausages the realised that they were not vegan and then went out and bought some linda McCartney sausages. We have stayed in lots of hotels at much higher price points over the years and this must be the first where the host and I have to mention the chef who have positively engaged with the vegan diet. I would definitely recommend this hotel and would return next time I am visiting Durham
Very clean and comfortable. All staff, and the regulars in the bar, were very friendly and helpful. Provided us with interconnected rooms at no extra charge. Rooms large and well furnished, with little extras like slippers, shoe shine and sewing kits usually found in higher starred hotels. Good also very good, with excellent breakfasts. Would have been 5 stars but for the fact that we had problems locking the one bedroom door as handle was loose.
I had the mixed grill and it was vast, and tasty. My partner had the cod and chips, which was more like a whale. Delicious and prompt service, was brilliant all round & great value for money. Will definitely be back soon. Thanks very much
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Tow Law, Bishop Auckland, DL13