WELCOME TO THE NEW WESTCLIFF HOTEL BOURNEMOUTH
This delightful Victorian building is quietly situated in over an acre of grounds and gardens, yet within easy walking distance of all local attractions. New Westcliff Hotel has 53 en-suite bedrooms all of which include colour televisions, trouser presses, irons and hairdryers. Lift serves all floors. Our unrivalled facilities include indoor heated pool, jacuzzi, sauna, nineteen seater surround sound cinema and private function room with bar.
Our aim is to provide comfort in a tasteful yet relaxed environment. Our guests say it is our friendly atmosphere and sense of fun that brings them time after time.
Close to Bournemouth Town Centre, the New Westcliff Hotel is ideally situated for exploring Bournemouth, Poole, the Beaches and the beautiful Dorset countryside.
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I really wish we had read all the bad reviews before booking . On arrival we were asked for photo Id . The “free parking” cost £10 and we were told after booking and paying that breakfast would be left outside our room as they were not offering the full English option even though we had booked a room with a cooked breakfast included . The room was small, the bathroom wasn’t a room and the shower was dirty and barely worked. The cherry on the cake came when the unhelpful and rude receptionist prevented us from having our daughter come to our room… not to stay, just to sit with us for half an hour while we got ready to go out for the evening! We were visiting her at uni for my birthday. We were told it was hotel policy. I asked her to explain the policy and she couldn’t. Just kept repeating herself. She told us our daughter could sit in the bar area, when I asked what the difference was between her sitting there and sitting in our room … you’ve guessed… hotel policy! I asked if we could have a refund so we could stay somewhere else, she looked me up and down and said absolutely not, turned her back on me and left reception. If we had booked for more than one night, we would definitely have gone elsewhere. Do not stay here people! If I could leave no stars, I would.
The room was cheap which meant it would be dated which I don't mind. I only care that it's clean. When I got in the first room it had hair all over the shelf in the bathroom like someone had shaved their beard. Asked to move rooms, they were very nice and upgraded me to a double ... these are the pictures of the room... there was hair in the shower, and tea stains over the radiator. Most concerning was the damp on the ceiling though. Overall, the room was very hot as it was small and not much air flow. I didn't pay much so wasn't expecting the Ritz but this is just here to make others aware it's not very clean. Also the parking wasn't free it was £10! The whole reason I chose this place over others is that they advertised free parking. Update on the parking.... I have been given a ticket for parking there even though I paid for parking and now I am in a dispute with the parking company as they want to charge me £160. AVOID THIS PLACE AT ALL COSTS
Fantastic service! The staff welcoming and very friendly. The room was very clean the facilities were very good all working. Needed extra tea coffee sugars and all were provided. The sauna and jacuzzi and pool was an extra treat and was all included in the price off the stay. I will definitely be returning this year. All staff including house keeping were very friendly polite and made our stay that bit more special. Would like to say a massive thank you
The hotel is very nice, and well located with many restaurants within walking distance. Even though the room was small, it had an en-suite and was very comfortable. It had a small tray with sugar, coffee and tea sachets, kettle, ironing board and iron and hair dryer and quite a few towels and toiletries. We enjoyed a delicious breakfast each day we stayed at the hotel and the attention was superb. We had the opportunity to use some of the other facilities, such as: cinema, jacuzzi and swimming pool, all very enjoyable. We used the bar once and there was an excellent performance delivered by a Tyler James who has a superb voice, we really enjoyed the time there. We also used the lounge and watched a couple of programs there. The whole environment in the hotel is great, plenty of places to relax and enjoy. The staff was very helpful and friendly at all times. Would fully recommend this hotel. 5*
Mike on reception was very helpful. In fact all the staff I had co text with were lovely and helpful. They are obviously investing money into renovating the hotel. Smart new carpets and attractive bedroom doors. My room still had work to do inside. Tired looking bed and bed linen but I have to say it gave me a good nice sleep. The bedroom needs a little work but was clean , the shower wasn't great but I enjoyed a lovely bath. Not sure what I'd of done had I needed to wash my hair. Breakfast was great. Cooked to order so everyone will be happy. Newly decorated with new carpets. Overall a very pleasant stay and would stay here again. I think once all the renovations are complete the hotel will be fantastic
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Bournemouth, Dorset, BH2