York’s latest cocktail bar and bistro experience.
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Avoid! Avoid! Avoid! Terrible place. We called up and booked a table, informed on phone we had a taste card. Made booking. Arrived, told the girl we had a taste card, seated, given a menu and told we could only order from certain pages as it was a Sunday. Anyway the food was good, but upon getting our bill we were told we couldn’t use the taste card with that menu, the one we were told to order from. Asked to speak to a supervisor who was very argumentative, asked for a manager, told none on duty, she sent a young girl in to take payment who had no idea what was going on, and instead of giving our offer, they had taken two bottles of coke off the bill, we refused and informed them that we had mentioned the taste card several times and we should have been told it didn’t apply to the Sunday menu. Eventually a manager turned up, again argumentative, (was told earlier there was no manager). She argued with us in front of other customers and had no service skills what so ever. Again she left and sent the supervisor back in to take payment who slammed the machine on the table, the picked it up and stormed out without saying a word. Also….. there was a private part going on downstairs playing very loud music which didn’t really create a good atmosphere, especially when the songs were dance music filled with swear words and yes there was kids in the restaurant. Avoid this place at all costs, they don’t know what customer service is
Staff friendly but that was it , our food order took an hour to come out after having to ask were our order was.( 2 sandwiches) filling cold , salad looked sad and chips just warm. Not a great experience.
Great location, lovely staff. Food was okay. Bad management: We ordered and paid for a cider, it had just ran out so she ordered a wine spritzer instead. They brought the wine and then (without any warning) came back with the card machine for the 50p DIFFERENCE!! Been to many bars and never seen anything like that. Not going to matter to them but it was for my mother in law who's an OAP and this was their fault. The waitress was lovely and explained it came from the manager and that the till wouldn't balance at the end of the night?? Manager should have came out and told us that utter stingy nonsense themselves. Such a shame - would say avoid this place.
Staff were very friendly but that's the only positive besides the location. Unfortunately there was a very long wait for food. People who arrived ages after us were getting served before us when we only ordered basic meals. Food was very average. I wouldn't return. A shame seeing as the manager was a nice lady and it has good potential.
Nothing but a nice view!!! Atrocious cocktails?! We were told we couldn’t go in as there was a private function so didn’t qualify for 2 cocktails price of 1? So had to pay full price sit in the cold and were served v sweet and barely alcoholic drinks. We ALL left them !!! I felt for the waitress as she was friendly and doesn’t make the rules …but avoid this place simply cashing in on their river view. We had just had street food and amazing spritzers at SPARKS so I would advise anyone to go there and avoid this rip off bar at all costs!! Very disappointing !!! We could have sat on the riverside for free with the same view!??
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York, North Yorkshire, YO1
3.9/5
York, North Yorkshire, YO1
4.0/5
The Kings Arms is a traditional Sam Smiths pub with probably the most prestigious position of any pub in York, known nationally as “The Pub that Floods”
York, North Yorkshire, YO1
4.5/5
We are a family owned business located in the centre of York by the River Ouse.
