Where do I start? I arrived for check in and was met by a lady on reception who obviously thought I didn't deserve to have a state room. I must not have looked like I had money. Anyway... Was given keys and a vague description of where to go and due to seemingly like I was interrupting her day I thought I'd just go find it myself. Upon entering it looked really nice at first impression. The room looked very nice and very much like the pictures, however, upon closer inspection this is where the problems started. The carpets were stained, the chandelier was full of cob webs, the jacuzzi bath was full of black gunk and the bath matt had black fungus underneath along with the seals around the bath. The bed had crumbs in it and overall the cleanliness was below what you would expect a budget hotel to have that rents by the hour. I complained to the lady on the front desk (the pompous one) and I showed her images and she said, what am I looking at? I then pointed out that I wasn't staying in that room and reluctantly she offered me another room and to check it out. We went to the second room and although it was far better, I still would have preferred to stay somewhere else. The table was broken, the wardrobe knob came off as I opened the door, there were cobwebs on the light fixings and ceilings. I also nearly broke my neck leaving the room as the carpet was loose on the step. I tried other venues nearby but there were no vacancies so reluctantly stayed. Upon leaving we left a list with reception of the issues and it was met with more reluctance to admit inadequacies and more focus on payment for my stay. Do not stay here.... No sorry, no reduction, no nothing, just more attitude. It really appears as though they are struggling financially with the state of the place. Shame as it could be so much better!!
Stayed here on a Sunday night in November. Superb service throughout our stay. Staff are all attentive and friendly. It's a really nice place to stay. Ample parking is available. Rooms are well appointed, of decent size, and comfortable. The hotel is also dog friendly. The only place they aren't allowed is in the restaurant. We ate in the restaurant for both dinner & breakfast and weren't disappointed. Good choice of starters, mains and deserts are available. Breakfast is a mix of a cold buffet and hot breakfast cooked to order. Highly recommended, I would stay here again.
It's an old home turned into a hotel which caters specifically to weddings and other large events. It was very dusty and the carpets were worn and stained. It had some cool furniture and decor and the rooms were fine. The lady who served us breakfast each morning was fabulous, really friendly and great to have a laugh with. The guy that looked after the restaurant for lunch completely forgot about us after having seated us. We had to go find him to place our order for drinks and then waited ages to give our order for food which quite frankly was just ok, nothing fantastic. We had to leave early morning and there was a wedding the night before. We got no sleep from the people partying in their room after they were kicked out of the marquee which showed no consideration on the part of the hotel management for guests who weren't involved in the wedding. In my opinion it survives because it's the only function place in the area, not because it's really good.
Had a nice two nights stay here before our week in the Lakes. Staff friendly and helpful. We stayed in room 2 which is next to the smoking area outside reception. We couldn't open the windows to air the room because of cigarette smoke. Breakfast was excellent. Great spread. The evening meal we had was good but waiting staff forgot us.
Lovely little oasis where it's dog friendly in the rooms. Didn't have time for breakfast as we had to make a move but the atmosphere and rooms were lovely and secluded. Definitely have earmarked it for future use when staying in the Preston/Blackpool area.
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Kirkham, Preston, PR4