Heverlee 0623
Heverlee 0623

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Reviews

Tom Mclellan

1 month ago

Well what can I say?? The first night we were here was great as per the review I gave, the second night was completely different. There is a lot of truth with others over poor service, none cleared tables, poor food. The first night ( Friday) was great, staff we're friendly and interactive with me joking on drink selection, food was good. Saturday😒😒 some same staff but they didn't serve me, very poor cocktails one being just rum and cherry Pepsi (very cherry) the other was a raspberry woo woo🙄 the raspberries were frozen and dried out with no flavour, both cocktails were poor, no straw, no surer, no umbrella just a glass with something in it. Our meal ordered through the qr code was, hmmmmmmm, burger resembled a standard anywhere burger nothing fancy with dry lettuce as well as having to pay extra for something that resembled cheese , my wife's Caribbean chicken skewer were in fact better than the night before, the chips had clearly been reheated with a constantly of cardboard the wife's chips had been covered over to hid the floor sweepings. What can I say this place depends on days of the week, not one staff member asked if the food was ok, not one staff member said thank you when I paid for drinks unless prompted by myself thanking them for the change, not one staff member came to clear tables on the Saturday, yes it's not important if you're winding down but it shows no one is interested in customer service or delivering service. Sorry folks we won't be back. Hotel next door was great

Tom Mclellan

2 months ago

Great atmosphere here very friendly staff and service, food was great and not expensive, only slight downside was the metal skillet the food was served on was cold so took the heat out of the food very quickly. Still will come back again

John Curtis

2 months ago

It's a bit run down. It could do with a lick of paint and lighting upgraded. No heating when I was there, so too cold. Staff are always pleasant. Food is usually decent enough. Watch out if taking your car. There is a huge crater cof a pot hole, close to the car park entrance.

steve wares

3 months ago

It was a slow, quiet evening days before Christmas but a lovely place for a meal. We were gifted a meal as a thank you, but the food and menu wasn't the usual limited stripped back fare. Hunters chicken nachos were outstanding and the rump steak was beautiful. Staff were all lovely and friendly and the whole place was clean and nicely appointed.

Official S C

9 months ago

I always try and find the positives in all places I visit, but I am struggling at this location. Arrived at the hotel early and so decided to grab a drink and do some work. After 15 minutes waiting at an empty bar, ( no staff anywhere to be seen) eventually was served. No opology for any delay and couldn't look more disinterested. Cleanliness needs some attention, everywhere is sticky, from the floor to the tables, I eventually decided it was cleaner to go to my room. On my return for the evening meal, chose my table admittedly one of the rounded tables for comfort, dirty plates and drink still on the table, ordered my food from a lovely server, still plates left, let's see how long it takes. 20 mins food has arrived good, looks apertising so happy. Server placed plate down and has walked away not removing dirty plates bad, very bad. No cutlery provided so taken put of the last customers supply. Food was good and well proportioned as you can see from images along with dirty dishes still left. Let's see when I get my dessert whether they clear the table? I give it a 50/50 chance at present. Well my plate taken and others still left, wow what can you say? Beginning to wonder if these are some sort of art display and I'm missing something Dessert delivered and again the left plates now titled "will no one eat me" art work remains undisturbed. As customers we don't expect much, clean environment and good food, I am afraid this location failed on that part

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Heverlee 0623
Heverlee 0623