James, the bartender knows customer service. He’s an asset to his ‘village’. His Long Island Iced Teas take me back to Hawaii in 1976. Simpler times. Thank you James and thank you everyone else. It really takes a ‘village’!
I recently had the misfortune of visiting Village Soho,, and it was an experience I wouldn't wish upon anyone. The evening started out promising, with a lively atmosphere and the promise of a good time with friends. However, the night took a dark turn that left me feeling violated and abandoned. The incident occurred when, out of nowhere, a bouncer decided to forcefully remove me from the premises. Without any warning, he came up from behind, grabbed me, and physically pushed me out the door. The entire encounter was not only humiliating but also completely unjustified. To add insult to injury, the manager was nowhere to be found, taking into account that all the bouncer had to say was that “management wanted me out” leaving me stranded and vulnerable on the street. What's even more disheartening is that this establishment claims to prioritise customer safety and satisfaction, being a safe space in Soho. However, the lack of managerial presence during such a distressing situation speaks volumes about their commitment to their patrons' well-being. I must acknowledge that I was happily imbibing and being extroverted with people at the bar. However, this in no way justifies the excessive force used against me or the lack of proper procedure in handling what could have been a simple disagreement. But I must repeat what's even more concerning is the absence of the manager during this entire episode. If a customer's behavior necessitates removal, it should be handled with tact and professionalism, not delegated to a bouncer's rash judgment. The responsibility falls squarely on the shoulders of the management to ensure that such decisions are made judiciously and with the customer's dignity in mind. While I am not absolving myself of accountability for my actions that night, the response from the establishment should have been measured and handled in person by someone with the authority to make such decisions. Leaving it to an overzealous bouncer not only tarnished my experience but also exposed the bar's disregard for its customers' well-being. Not only was I ejected with excessive and unnecessary force, but I was also left without my jacket, phone, and separated from my friends. This not only exposed me to the elements but also left me in a potentially dangerous situation. It's shocking that a venue would allow such a blatant disregard for the safety and well-being of its customers. Anyone can reply to a review but it takes upstanding management to handle situations in their establishments with a level of professionalism to deter such awful experiences in the first place. Subsequent attempts to address this issue with the management were met with a disappointing silence. A brave and responsible owner should be willing to confront such incidents head-on and engage in a dialogue with affected patrons. Ignoring customer concerns only serves to deepen the sense of disrespect and frustration. I strongly advise against visiting Village Bar if you value your safety, dignity, and overall well-being. This experience has left me shaken, and I hope others can learn from my unfortunate encounter and steer clear of this establishment TO THE VILLAGE SOHO RESPONSE 09/01/24. I appreciate your prompt response and the effort to provide additional details about the incident in question. However, after carefully reviewing your response, it has become evident that there may be a significant confusion regarding the events you described. The portrayal of the incident and the actions attributed to me in your response are not reflective in any way. It seems there is a mix-up or confusion, as your account describes a completely different set of events. for one; both myself and the doorman are of the same ethnicity, which is white. However, I must note that I was never made aware of the ethnicity of the manager(s) during my interaction. I want to emphasize that the discrepancies in our narratives suggest a lack of awareness of the actual events that transpired, reflecting the lack of managerial presence when I was heavy-handedly removed.
I’ve been coming here since 2013 and this door man won’t let me in because I smiled at my girlfriend as he insisted on checking her bag inside and out and he tild her to take off her bag which wasn’t necessary. He told us that this is his first job in the UK, he had a strong Pakistani accent. I won't be back. Completely unexceptionable behaviour
I would definitely discourage people from getting into this venue. Me and my party of five paid £10 each to get in and after just one drink, JUST ONE DRINK, one of the bouncers picked my friend and told her she had to leave because she was a problem. She was causing absolutely no trouble, she was just dancing with our little group of friends. We had had no interaction whatsoever with other customers. The group was well looked after by myself, with me being perfectly sober because of my medical condition. When I asked the bouncer for an explanation, no explanation was given. The bouncers agreed that she wasn’t causing any problem, that she wasn’t even particularly drunk and in fact they spent 10 minutes outside talking to her, saying that it hadn’t been their decision and blaming the management for what happened. One of them even admitted they had probably done a mistake. To my calm complaints pointing to the fact that it was a very bad business strategy to charge people an entry fee and then kick them out after less than one hour to get more people in and charge more entry fees, there was no response. When I requested that the entry fee was refunded, we were told there was nothing they could have done. We felt extremely embarrassed, annoyed and I would say even robbed of our £50. Sorry but this is not the right way to do business guys, I will strongly recommend all my friends to absolutely avoid this venue.
Based at the end of Old Compton street , the Village is a well known trendy bar/ cocktail/ music venue. Open through the day to early hours in the morning. Fantastic crowd ranging from young to elderly , very friendly with great music. Various different bars to choose from with a large selection of beers, spirits and cocktails. Often have dancers or some form of show happening on weekends. Quieter bar on the upper level which is very relaxing . Well worth a visit and enjoy a few cocktails . Always a very enjoyable night and the staff are fantastic.
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London W1D