Came here for lunch and the whole experience was disgraceful. Firstly, my group were running five minutes late so I decided to ring up and tell them, I rang twice and no one answered. Once we arrived, we were met by a very cold and rude greeter, we were not given glasses and had to ask for them ourselves. When it come to the food, I had turkey and my turkey was raw (The amount I did eat was also very cold and very slimy). I told the waitress and she responded by saying that 'it was impossible' that my food was raw, but it was pink and it looked very fleshy. She then proceeded to show the chef but left my plate with me, I then told another waitress who was very kind and apologetic, she told me that I didn't have to pay. The original waitress (I think her name was Vilma) told me that the chef said my turkey was cooked but how would he know if my plate was still in front of me. She was consistently rude, dismissing and intimidating, which made me feel very uncomfortable. Out of the 3 staff members l interacted with 2 were very unfriendly and to be honest just very rude. I do not recommend this restaurant at all - avoid at all costs!!!!
The staff are phenomenal, we were stuck after an unexpected trip we had to make, we didn't expect them to be open given it was New Year's Day. We Turned up at the last knockings and we were welcomed in with no problem, they were so accommodating. The place was clean and the food was delicious despite it being so late. Thank you all, we really needed that.
Our first time here and we thoroughly enjoyed the experience. The service, environment, facilities and food were first class. No problem parking. Got busy towards the end of our meal but apart from a very loud talker on the next table it did not detract from our positivity. We will certainly be back!
Good food, smiling staff. They also phoned a taxi for me , very helpful. The pub itself looked a bit dated !
Always enjoy going there. Unfortunately the table for 2 that we were placed at was a little too close to the next table so felt like we were dining with strangers and sharing conversations. We went for the roast carvery but this time round the portion of meat was very small. I would say about half a chicken breast equivalent. Other than that staff are very polite and the food was tasty. Would have given 5 stars all round if it wasn't for the above.
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Lowfield Heath, Crawley, RH10