Heverlee 0623
Heverlee 0623

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Facilities

Beer gardenCar parkDisabled facilitiesFamily friendlyFoodOutside areaReal aleReal fireWiFi freeCask Marque

Pub reviews

Reviews

Thomas Hancox

1 month ago

Our table was booked for 12.00 noon but as we arrived early the very pleasant lady in the Restaurant confirmed we could sit in the bar area and have a drink. Service was excellent, the area was clean and the barman was very pleasant. And we watched some of the footie on the big screen! Went to our table in the Restaurant @ 12.00 noon and the 3 of us each had a carvery. The Restaurant was lovely to sit in. The staff at the serving area were very pleasant. The food was very, very tasty and cooked really well. Our plates were empty when we had finished! The main person that looked after us on Sunday was a lady called "Smithy" and she was very pleasant and very helpful. Smithy gave excellent Customer Service making sure that we had everything we needed - you felt that nothing was too much trouble for her and she did it all with a smile! Would say that "Smithy" is a credit to yourselves. We finished our visit by returning to the bar area. In summary, whilst this was our first visit to the Castle Bromwich (The Bradford Arms) Toby Carvery it was definitely a really enjoyable experience and we hope to make return visits. Hopefully, you will be able to please share this positive feedback with Smithy and the Team that were on duty between 11.15am and 1.45pm when we visited last Sunday; and share with their Line Managers.

Isaak Harrison

1 month ago

I’m not usually one to leave a review - but I felt I had to after last night. I know what to expect from a Toby Carvery but I felt that Smithy made my experience better. She was warm, welcoming and professional! I travel a lot for work and if I’m in this area again, I’ll be back to this Toby Carvery for Smithy’s service! She’s a credit to the team and one that should be recognised.

Martin Ctr Daniels

2 months ago

The food was great plates nice and warm had a couple of nice drinks with the meal delivered to the table. Staff very nice people. Nice and warm in reaurant on a cold day 100% happy with service we had Thank you and keep up all the good work

Barry Allcock

7 months ago

Waited too long for food. I was sat down for 10 minutes to give it time to come out. Then went to queue. Another 10 minutes for one tray to come out (image shows empty trays). Was told what I wanted was another 15 minute wait. Chatter around the seating areas was the same. Slow service and poor flow of food. So not a “buffet”. Couple of items were poor as it seemed they rushed it through and was poor quality. Couldn’t recommend you go elsewhere more.

Brian Swann

7 months ago

Standard Toby brand service levels and food quality. A known brand at a known price. It can get very busy and even when booked, you may end up waiting for your table. Meat quality was good but meat was sliced very thinly; I was both impressed with the skill but disappointed with the portion. One breeze and it would have flown off my plate. For the price (Sunday price), I expected more to be honest.

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Heverlee 0623
Heverlee 0623