Lovely location situated across the road to the famous Swallow Falls. The hotel complex caters mainly for tourists and groups who are into walking, hiking and hill climbing. Part of the large car park can accommodate camper vans. The hotel looked as if it needed a makeover and upgrade. My room was clean and tidy but the plumbing needed servicing in that the hot and cold water was temperamental. Breakfast was below standard, Lukewarm food, cold plates, no sauce or butter on my toast. My tabletop was sticky and needed a good clean. My evening meal was a much better experience, Fish & Chips highly recommended. The waterfall attraction is a must but be aware of the £2 turnstile entry fee and the steep steps if you're disabled. Handy if you need a walk into Betws y Coed which gets busy with traffic and tourists.
Had a great stay here, booked this as a one night weekend away. The hotel is in a great area next to swallow falls, which is a great site to see (entry to the falls is £2pp) some great walking areas around, when I arrived I just asked one of the team members and they directed me to all the great places within walking distance. We arrived a bit earlier than our check in time, and I went to reception to ask if I could leave my car here before check in and they went above and beyond, checked if our room was ready and let us check in early. The room was clean and full of all the necessary items required for our stay. We had our dog with us so there was an extra £10 charge, which is a good price. The hotel staff are friendly, helpful and nothing is too much trouble. The food in the bar is lovely, and very well priced. For lunch and dinner we did not feel like we overpaid, and with breakfast included, we thought it was very good value for money!
This place is in a beautiful location and the rooms were clean and comfortable. Yes, it could do with updating but we didn't go expecting marble tiles, gold toilet seats, hot tubs and fancy furnishings. If you're looking for a child and dog friendly hotel with lovely staff in stunning surroundings, then this is the place. The hotel staff couldn't have done more to make us feel welcome, particulary Rita and Becca on reception who bent over backwards to help us with anything we needed with a smile on their face. Also Tony and Jordan in the bar and restaurant for taking the time to make us, our children and our dogs feel so welcome when ever we saw them. We will definitely be going back. Thank you Swallow Falls Complex. 👍⭐
I cant comment on the hotel side as we only came here to eat but I can honestly say the food we ate was amazing. It was rich in flavour and the best that I've eaten in a long time. We chose the lamb shank and had cheesy garlic bread for starters. A few of the dishes were sold out and they were busy so there was a bit of a wait, but boy was it worth it! They're offering the government eat out scheme too so we got a real bargain. I would definitely recommend.
FOOD REVIEW We stopped here for some lunch after a walk from Betws-y-Coed up to Swallow falls along the river. Service was really quick, everyone was friendly and helpful and the food was great. The portion sizes were huge and the food all freshly cooked. Lovely outdoor seating area under cover with heaters - ideal as we had walked with dogs. We will definitely be back next time we are in the area - thank you :)
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Betws-y-Coed, Gwynedd, LL24