I find it challenging to comprehend the positive ratings for this hotel in light of the following comments: "dirty room," "defective heater," "noisy," and "unclean hotel." The pricing for this hotel seems exorbitant given its low quality. The only redeeming aspects are the restaurant and the staff who work there. We had to check out one night early due to a power outage. We reached an agreement through a service worker, who communicated with the manager, that we could cancel our reservation for that night and receive a refund since we had to find alternative accommodations. However, once we left the hotel premises, we received no responses to our emails or messages. To the hotel management: Charging over 100 pounds for a carpeted hotel with a lingering smoked fish odor is quite unreasonable. The interior and cleanliness are outdated and do not justify the price. The small heaters in the room are insufficient to keep it warm during late autumn, mainly because the windows offer minimal insulation. As a result, the noise from the busy road outside penetrates the room as if there were no walls. Waking up to a cold room and the smell of fish is far from pleasant, and the breakfast room's quality does not match that of the restaurant. In any other location, this hotel would likely receive a maximum of two stars at best. However, the scarcity of alternatives within this price range in the area makes it challenging to overlook.
The hotel is on a very busy main road. The first night they gave me a room that had no heat and smelled badly of sewage. I was offered a choice of an extra cover or radiator, I chose the extra cover. I was given a double room the next night and a radiator. The high carb food served at lunch and dinner is good and the dining area is warm and cozy with a log fire and stacks of logs up the wall. The staff are mostly welcoming if a bit tense. I feel I should not have had to pay for the first night given conditions.
Despite an initial mix up with the room (had not been cleaned from the previous occupant), it was swiftly resolved with the helpful reception attendant placing me in another room. Spacious and clean and although on the main road it was overall very quiet. Perfect location for a morning start at Dunrobin. Would stay again.
Stayed one night whilst on a road trip. Hotel allowed us to securely park out motorbikes round the side. Staff were friendly and rooms comfortable and clean. Nice food too. Would stay here again
We stayed a few days in Golspie and had reserved a dinner table for our group of 8. We had a nice meal at this restaurant. The staff were friendly and efficient. We ordered and enjoyed the lamb liver, sea bass, steak and chicken followed by sticky toffee pudding and coffee. It’s a good option to dine in the area.
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Golspie, Sutherland, KW10