The food was amazing,delicious and the best I tasted so far. The place was clean,quiet and the staff there were so kind. If u order for example 3 children’s meals and u have 4 kids, u can get an extra free children dessert for ur fourth kid as well. The food was cheap,affordable and yummy. It really made my day.
We had a lovely lunch which was made even better by the service. Our server was very engaging, funny and accommodating to our 99 year old grandad! Sorry I didn’t get her name but she had short blonde hair. The food was also very fresh. We normally go to the Ewell site but next time we will be definitely coming back here.
Booked for Christmas Day lunch and paid the £10pp deposit on booking, nothing wrong with that. It’s standard practice in the industry. However it wasn’t clear anywhere throughout the booking process that we were then expected to pay for our whole meals prior to the day. It wasn’t until over a week into December that I got an email saying my payment was overdue. I have never ever been asked to pay in full for a meal prior to the event, it’s just not a good practice. Anyway, I did t want to let it ruin Christmas so I tried calling on many occasions to get payment sorted, no one answered so I left voicemails and no one got back to me. I eventually got through one day to speak to someone and they said to call back the next day after 5pm. I did this but got no answer again. A few days later you emailed me again saying if I didn’t pay by the next day my booking would be cancelled. I tried a few times again, eventually got through to someone and again was asked to call back the next day. I explained this was not possible as you had threatened to cancel my booking. Miraculously then the team member was able to take my payment over the phone. Although there was absolutely nothing wrong with the food and service on the day, the whole lead up to the event wasn’t pleasant at all.
We attended on Boxing Day and it was lovely and quiet. The tables were dressed nicely and it had a real Christmas feel! Our waitress was just lovely, really great interpersonal skills and was happy to pass the time of day with us in a pleasant way. The Manager was his usual pleasant friendly self which is always very nice. The Chef serving the meats was also very pleasant and so kind as I just wanted tiny slithers of meat. Our whole experience was lovely and so much better than our last visit, when it took over 25 minutes to line up for food. I think having Christmas music would have been a nice touch in the background.
We visited WED evening for dinner time. I though will be quiet during weekdays so did not book it. BUT it was fully booked 😢😢 So lady staff was offered bar seat, and we had Carvery at bar table. It was around 5:30-6pm Would be better book for dinner if you don’t want to wait or seating in the restaurant area. Food was fresh! And staff are friendly even if busy time. And nice and clean restaurants area. We really enjoyed time in here.will be back !! We spent around £26 inc two beverages and 2 normal size carvery!!! Also they have plenty of car parking space 🚗
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4.3/5
At The Willow Tree, we pride ourselves in offering an extensive selection of premium draft beer, fine wines, and delicious food made with fresh local ingredients. Come and relax in our cozy atmosphere and let us spoil you with our warm hospitality.
Auriol, Epsom, KT19
4.2/5
Nonsuch, Worcester Park, KT4
