A really solid lunch or dinner venue. Food is good and good value. Staff are superb. A nice old pub setup with lots of nooks and crannies. Great real fire. Easy parking.
Sadly our meal didn’t justify the cost.The staff were efficient in sorting our tough beef roast and lamb roast, replacing with chicken,but we hadn’t gone there for a chicken roast which we get at home. We felt disappointed with the food, excellent staff. Even the £8.50 desserts were not of a high standard, hard profiteroles. Sorry Queens Head, really not up to the higher prices charged, maybe a chocolate or biscuit with coffee? This was a birthday lunch which didn’t match our expectations.
Disappointing meal. It was quiet for Saturday night before Christmas, sadly nothing Christmasy on the menu, but lots of things on the menu had already run out. The main courses were underwhelming. The waitress was polite but the service was really slow, by dessert 2 dishes came out and we then waited almost 20 minutes for the remaining 4 dishes to come out.
A group of us went to the Queen’s Head for our annual get together I decided to select my meal from the a la carte menu, rather than the Festive menu.For my main course I decided on the Seared Flat Iron Steak with herb crusted Portobello mushroom, beersamic dressed watercress, peppercorn sauce and skin on fries £23.95. I couldn’t believe what I was served, the steak appeared to be ok, but not the largest I’d seen, the chips were in a steel cup and resembled KFC chips and the Portobello mushroom appeared to be a slice and not a whole mushroom. I hadn’t ordered the Peppercorn sauce as I don’t like it, however there was no alternative. There was no sign of the watercress, it transpired that they had run out. I queried the lack of food and was told that was the normal serving so I asked for an additional portion of Cauliflower Cheese to go with it and bolster up the meal. I started to eat the meal, it was lukewarm. I pointed this out to the waitress, who apologised and called her supervisor, my meal was replaced as it was well below standard. The new meal was totally different, well cooked, had a complete mushroom, still with KFC chips, they used Rocket to replace the Watercress and it was hot. They also brought out the cauliflower cheese. So although the first plate was absolutely terrible, they did redeem themselves, however they also charged me full price. What worries me though is that if I hadn’t complained about my meal being cold, they would of been quite happy to leave me with the original below standard serving and the additional side dish. I have attached a photo of my original plate, the carrot was given to me by a friend who felt sorry for me. Is that a la carte???
Bad communication. Heard lots of time “this shouldn’t have happened” from the manager. We had a big family celebration and the staff made no effort at all. Although the manager kept saying the tables have been rearranged for the event, looking in the photos of other reviews I see they were in exactly same place. So clearly not honest. Although food was preordered, staff kept calling names that were not on the list. Fancy wording menu, very poor food for the price. One nibble was just slices of bread and 2 cubes of paper wrapped butter. Tiny starters. Terrible Sunday roast for almost £20 - dry roast potatoes, dry roasted half carrot and parsnip. Although the portion were not big, people didn’t finish any of the vegetables. Braised cabbage was basically barely boiled cabbage, limp, dull, hard and completely tasteless. Tasteless lamb roast. 2 slices of pork belly roast not much bigger than 2 rashes of bacon. Had to return a dessert. One guest refused to take away the food for their missing spouse because it was not worth it. Had to check for the desserts because guests were getting bored from all the waiting. Dirty and smelly toilets with rubbish on the floor and paper towels were gone before 2pm. I regret choosing this place.
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West Clandon, Guildford, GU4