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The manager and her staff really need to be trained in customer service! They really fall short! Need to overhaul how they treat paying customers.
We went in here on a Saturday lunchtime for a meal. We walked past the bar and got no acknowledgement from the barmaid at all. So we sat down at a table and I went to the bar to get a menu and was very abruptly told "we don't serve food" so I replied "I thought I saw a sign outside for Sunday lunch offer" and again got a very blunt reply "we don't do food on Saturday" so I said ok but was not impressed at all by a complete lack of politeness or service. On the way out we noticed a sign right next to the Sunday lunch offer saying "Food served Tuesday to Sunday". What with the atrocious service and completely wrong sign we certainly won't be going here again.
Such a shame used to be a lovely pub years ago with great food. However visited recently and thought it was really poor but I think the worst part is the service the Eastern European lady is incredibly rude. Could be such a lovely pub in the village. It’s a shame, hopefully new owners can come in and bring life back into it so we don’t end up with another empty building
The roast wasnt very good, most of the veg was too hard and the cauliflower cheese was like mashed potatoe. I thought all places serving roast chicken stock cranberry sauce too but apparently i am wrong! The manager asked how the food was i told her and she said she would tell the chef. Nothing else was said, when it came to paying she stated we were the only ones to complain! The poor food i could of walked away from but the shocking customer service is what triggered me to write a review! I wont ever be returning!!!
Lovely Pub in the heart of Carshalton, Was recently taken over by new management who are doing a fantastic job. Has regular entertainment such as Bands, Singers & Karaoke Nights. Also serves great food and shows sports
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Carshalton, Surrey, SM5
4.7/5
Opened as the Hope Beer House in the 1870s, this pub got its mock-Tudor panelling between the wars. In 2010, closure loomed, but locals clubbed together and bought the lease (adding the freehold in 2015)
Carshalton, Surrey, SM5
4.6/5
Carshalton, Surrey, SM5
4.2/5
Friendly pub & hotel serving British seasonal food
