Ella was fantastic and warm welcoming, with a smile! Jamie is a credit to the staff also. The fantastic service really sets a great tone which has brought us back here time and time again. Well done.
Booked for a large family meal on Xmas eve lunchtime for 20 of us. We were made welcome and well looked after by the friendly, attentive and polite staff and manager throughout. Food spot on as always and the quality was also fantastic. We were also served really quickly which was great as we were all so hungry! Even though it was so busy. Food is reasonably priced and everyone enjoyed their meal and we all had empty plates. Can't recommend this place enough and already looking at coming back again early in the new year and hopefully as a family in Xmas 2024!
Well what a welcome. We arrived and stupidly didn't book a table for our family get together. Step up Jo! What a lovely lady! She immediately helped us out and found a table. This is what service is all about. The barman was also cheerful and helpful. Not all of us had food but those that did were very impressed. If you want a good night out in a friendly atmosphere I can recommend this place.
We’ve been here so many times before and will always continue to stop here when we’re in Weston. Staff are lovely and very polite, always welcoming. Food is always amazing and the general atmosphere is perfect for us. We highly recommend it to anyone we talk to. We had Ella C looking after us and she was lovely, she made sure we had everything we needed, she made sure we were happy with everything and you could see she genuinely wanted us to have a good time which we did. The food, desserts and drinks were delicious.
What shamefully rude behaviour demonstrated by one of the more senior members of staff. A spur of the moment decision saw my family and I pop round for breakfast at the Super Mare. We hadn't made a booking and, as a result, were spoken downed to due to, I imagine, the perceived inconvenience caused. Even worse, as when ordering food with the same staff member, we were treated extremely poorly. Worth noting is that the place was near enough empty and, having arrived just after 11:00, we were out of there before the lunch rush. The whole experience has left rather a sour taste in our mouths, despite the food being so good. I can understand service staff having 'off days', but being rude and treating people disrespectfully is totally unacceptable - particularly when it's unwarranted and unreciprocated. So, go if you must. Avoid if you can. It is, after all, just a Hungry Horse. Use descretion though and avoid the black haired, light eyed, fringe wearing, overly made-up staff member (who might actually be the floor manager) without a name badge. Good luck.
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