Heverlee 0623
Heverlee 0623

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DartboardDJKaraokePool tableBig screenFootballTerrestrial TV
Pub reviews

Reviews

4.5/5

Billy M

2 months ago

Went for the steak night, lovely food and cocktails friendly staff and a singer, real nice venue, can't fault it, amazing! Can't wait to get a babysitter again and go back!

Janice Drennan

4 months ago

Went for a visit on Sunday with my partner. Had starters then the Sunday roast. Omg! Food was delicious and portions were huge. One of best Sunday roasts ever. We eat out at weekend regularly so love great food. Staff and service great too. Friendly atmosphere Will definitely be back. 👌

Fiona mcbride

5 months ago

Fabulous place, amazing generous sized portions of food, the fish cooked to perfection. Loved the steamed vegetables all well presented. The staff were highly efficient, attentive and very courteous. Overall a really wonderful experience for our anniversary . Highly recommend the Scarecrow.

Jamie Bohanna

7 months ago

My partner was given the monkfish (most expensive menu item at £24.00) which was presented in a bath of oil and butter that came off too sickly for our taste and made my partner feel gross and sick. Plate was taken away with 1/3rd eaten. No refund/reduction of the bill was offered because "that's how it's supposed to be" ----- Edit: Received 4 missed calls from the manager over 1 hour expressing his unhappiness with the review and how devastating a review like this would be on a family run business. Realising that I was a bit harsh in the original review, I've amended to remove opinion based comments. They offered for us to come back for a vouchered breakfast or lunch which after some thought have decided we will not be taking up. If they had offered this at the time, then this review wouldn't even be here. Having worked in the hospitality industry previously, we'd get customers similar to us where the food just simply was inedible. It's always worth replacing/refunding on the basis that more profit would be achieved in the long term by maintaining a positive relationship with the customer instead of initially declining the refund and having to get the customer to fight for it or leave a negative review. ---- 2nd Update: Updating review again. When asked by the waitress if we wanted to order something else in addition, we said "no, because my partner feels sick." If you look at the photo, you can see the plate is swimming in oil and butter. The menu specially states "Chorizo & Caper Butter". There is no mention of the word "sauce". On the phone, the manager said that we should've kicked up a bigger fuss when in restaurant - we did, in which the manager declined (through proxy of the waitress) to remove the item from the bill. Contradictory, no? Even though I've amended my review to be much more polite and with a higher score, the manager is still determined to complain about the previous review instead of apologising for the experience and accepting fault. Whilst we considered returning in future, without any compensation, the clear hostility and defensiveness of the manager has left a sour taste in the mouth which proves that this relationship cannot be salvaged. I can't understand the need to air complaints about a review that no longer exists just to try to point out to other reviewers how bad a person I am? Either way, I am satisfied that we will not be returning. I believe this family run business has a chance at being great, and serves decent quality food. I think what we experienced this evening was just an unfortunate chain of events inflamed by anger from both sides. I would suggest other Google Local Guides making their own opinions of this establishment themselves.

Philippe Cortese (Phil)

1 year ago

The scarecrow is very well decorated and cozy. The staff were very kind and welcoming m. The food was a very good price for the quality. The service was very fast and large options of food and drinks. They had a very large selection on cakes, overall a very good experience.

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Heverlee 0623
Heverlee 0623