Based in the heart of Newport, The Queen's Hotel is situated in an iconic building in the city centre, with an incredible history linked to Chartism in the early 19th Century. Not only are we a hotel, but we also offer a range of different services including a high class All-you-can-eat buffet with all food provided by local suppliers, and day and evening events to suit every type of individual.
No hot water in the morning which is fine it happens... The issue is the way it was dealt with. Rude staff member saying that I'll just have to wait with no Eta for a plumber... Again absolutely fine, but then I say can I get a refund and go to another hotel as I am only here for a short time and have prepaid plans that I need to shower and be ready for so can't wait about as its a holiday and don't want to wait indefinitely for a plumber... He said yes absolutely just let us know through the booking app... I did and and then they said sorry you left too early you should've given the hotel more time to sort the water out and if everyone complained about the service then we wouldn't make any money so we're going to have to keep your money... We also saw your review and that's why we're not going to entertain this conversation...... Imagine that, because they've not provided the full service they're now saying because I left as a result of that even after they promised to refund that they won't refund... Filthy customer service surprised this is even allowed to happen but I've been told by then to go through booking. Com instead and was rudly hung up on and no one is taking my calls anymore so I'll make sure booking. Com know this and we'll see how much business they get through them moving forward
Booked this hotel as its the perfect location for the town centre if you want shops/cafes in the daytime or restaurants /bars in the evening. The hotel staff are extremely friendly and very welcoming and that made me feel instantly at home. The lobby area has been decorated so beautifully so it's lovely to sit and have a drink at the bar, meals are also available from their restaurant menu. The hotel is still undergoing some work so just expect this with decoration etc when walking through to your rooms. Rooms/bathroom is comfortable, and have everything you need, complimentary water provided which many hotels don't offer. Tea / coffee etc provided too. Entertainment was on the evening I was there (Friday) this is an option if you aren't heading out. Lovely hotel, great location, great staff would definitely recommend.
There was no sign warning of a few downward steps just around a bend in the corridor to the rooms. My room was cramped, the entry to the shower was very narrow and the light switch for the main light was at the opposite end of the bedroom to the entrance and unseen behind the wardrobe. I did not bother with dinner as the items looked showy and overpriced. It was a maze to get from my room to reception. On Saturday I went down early for breakfast to know where everything was. I reached a door with a keypad as the chef did. At the other side there was another keypad. While waiting downstairs I looked around the place only to find that the floor to the only toilet downstairs was covered in spilled water. I even saw a sweeper with its cable spread out in a circle close to the base of a flight of stairs. While downstairs two people came through the front door. They were guests who must have reached the keypad then made their way out of the sidedoor. I ordered my breakfast with toast underneath the breakfast but was told that I had to make the toast for myself. HOW? No bread had been put out. Later two loaves were brought out but still in their unopened plastic bags. Breakfast was brought out but there was no cutlery in sight. Before travelling there, and after reading reviews of the place, I rang the hotel and was told that a show would be hosted on the evening of 30th April (my second and final evening there). On the morning of travel to the hotel I checked and discovered that the show would start at 22.00 on the Saturday and run till 03.30 on the Sunday. I immediately booked a train ticket so that I could check out on the Saturday rather than the Sunday. I reached my home town station BEFORE that show was due to start. On check-out a new member of staff helped me get my suitcase to the sidedoor and I had to show HIM the way. The first photo shows my suitcase between the desk and the wardrobe (the only space large enough). The second photo shows the spilled water on the only toilet on the ground floor.
Stumbled upon this gem one Sunday and had the 3 course Sunday lunch. We were both blown away with the amount, quality and taste of the food. Staff were so lovely and helpful too. Cannot wait to come back here for another lovely meal.
Went here for an early Sunday lunch. It's been done out so well. Chloe our waitress was great, friendly and polite. You want to know about the food right, well, stunning. 3 of us Inc a veggie all had completely different food and we all loved it. My one mate stated it was the best Sunday dinner he's had in years, and he's had quite a few haha. The starters were a piece of art, and all portion sizes were really good. The drinks menu is decent too with the drinks tasting good n fresh. Highly recommend. Only one comment is the veggie option could be cheaper or have more veggie options
Sorry, we don't have any current events or offers for this pub.
Sorry, we don't have any current news or jobs for this pub.
Sorry, we don't have any menus listed at the moment.
Newport, Gwent, NP20