Avoid if you're looking for comfort or anything to do... We booked a Signature Caravan (highest priced option), but when we turned up and it was a complete wreck of a caravan. All activities were fully booked, therefore nothing for the children to do. We complained about the state of our caravan, they told us that there was nothing they could do about it as they were fully booked. They said our only option was, if we wasn't happy, then go home and email the HQ for a refund. As we had only beed on site for 2 hours, we would get a full return. Anyway, 6 weeks later, we're now being told that we're not getting our money back and that it's our fault!! We were miss sold a top end caravan, told we would get luxury, only to find a caravan that was falling apart (literally), covered in poo, Top end furnishings... seen better crack dens. I will not be going back.
Had a nice time here in a very spacious caravan. Clubhouse was great for the little person. Arcade was lots of fun and well maintained. Restaurant was very nice with helpful staff. Didn't get to try the pool but it looked nice from the outside. Location is great, just a stone's throw from the beach. Will come again.
We have stayed at many haven holiday parks. This one was cheap for the time we went. The caravan we stayed in wasn't very clean. Was meant to have been cleaned before arrival, however there were cobwebs everywhere, sticky sides, dirt on walls. We went to the restaurant on site, I would not recommend it at all, it tasted like heated meals, very disappointing. Some staff were exceptional, others for example in the swimming area were more interested in acting like children themselves. Overall we made it a nice experience however I wouldn't rush to book this park again. Not one of heaven's better parks in my opinion.
Caravan/mobile home unit was lovely and clean inside and very comfortable. Many of the blinds were not working as broken and rubbish under Caravan on arrival .. not nice to see. Shop well stocked. Outside Pool was very murky so didn't swim in it. The site is looking very run down in general.... ony due to so many old dirty Caravans being on site. Also walking around you saw lots of rubbish about.. old mattresses and duvets etc piled up in one area we walked passed and old equipment scattered around. The site could look so much nicer if tidied up and old neglected caravans cleaned or taken away. The old pub building on site is a real eye sore and the round historical tower was surrounded with old rubbish... a real shame. Site is in a Lovely position inside the coastal walls.
Always book a saver caravan This time we were upgraded to a Bronze. Not impressed. Only two windows you could open in the lounge/kitchen so had to have the door open all the time before going to bed. Only good thing was that the bedrooms were bigger than the Saver caravans. The site was clean and tidy. Plenty of room between other caravans. Never had any problems with any Saver caravan we have had on any of Haven sites.
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Point Clear Bay, Clacton-on-Sea, CO16