Went for an early dinner today, the pub was completely quiet despite providing an interesting looking festive menu, there was a couple other groups. Was surprising to see such few people here, which didn’t make quite a thrilling atmosphere. The food was average, I’d say take it or leave it but me and my party were surprised by an outburst occur at a table that was seated nearby, with a food complaint resulting in the presumed chef shouting at a customer about their food. We found this treatment shocking and unpleasant, as it had left the customer in tears. Our service was thankfully much better than this, in that we weren’t shouted at. However the food was average and we won’t be in a rush to come again.
Came here to eat and ordered from the festive set menu. Staff complained to us that they had only received our order today despite us emailing a month prior, and again a couple of weeks ago. I ordered a burger and asked for cheddar instead of brie & meat to be well done, explaining that this is because I am pregnant. When the food arrived, it wasn’t edible. The chips were drenched in grease and the burger had been massively over-cooked to the point where it was rock hard. I politely asked the waitress if I could send this back and have something else (nachos as these are quick and easy). The waitress was very dismissive however agreed to ask the kitchen. Shortly after, a member of staff came over to me, still unsure whether she was the chef or manager. She stood over me, raised her voice at me and said that I had “asked for the burger to be cooked like this” I again explained I am not able to eat the meal and just wanted something else, no fuss. She then said me and my friends did not pay a deposit (despite staff telling my friend not to worry earlier today as we would just pay this before we left). She also said they had no idea we were even coming until today. At this point I’m in complete shock and asking her not speak to me like this, she took the food and from that point on the waitress and manager no longer served us. The waitress had seen me crying in response to this treatment, however nothing was done, no apology was made. As we left, they both perked up and prepared our bill. Despite having ample chance here to apologise or offer compensation this did not happen. Overall left feeling very disheartened and will not be returning. We were one of maybe 3 tables eating on a Sunday evening, and it’s clear why.
What an amazing meal. Well done to all the staff for a great festive meal
Amazing staff! Very welcoming and great atmosphere ☺️ just enjoyed a lovely roast dinner, home made Yorkshire puds too! (My fav) Would definitely be going back for more! Saw some of the other food coming out and they all looked delicious! 😍 all for a very reasonable price too. Couldn’t of been any happier
What can I say other than a completely Fantastic and friendly experience with amazing food, brilliant atmosphere and to top it off very reasonably priced! Definitely recommend for everyone including families and friendly doggies 😍 (both entrances are wheelchair and buggy accessible and there is a large car park with disabled parking too) The ultimate burger is certainly worth a try, packed with flavour and a generous portion. The kids menu has a good range of inclusive food for picky eaters. And big appetites won’t go hungry either! For the pub itself, massive open spaces, with seats and tables a plenty, pool table and a big bar, it’s also naturally lit throughout thanks to the huge windows. Outside there’s a picnic bench area which covers the front of the pub and a beer garden at the rear too makes this a really cool place to come.
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New Costessey, Norwich, NR5