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Always get good food here with a well balanced menu and plenty of options. Had a beef roast dinner today and it was by far the best roast I've had out of the house. Staff were lovely as usual.
Had a large booking for tea last night. So we had to pre order our meals 48hr prior to the meal. Some of our party cancelled on the day of the meal, meaning their meals were no longer needed. When I contacted the griffin to explain, it was no bother atall. The food was beautiful, no complaints from anyone of our party. You made a special surprise meal go so smoothly, thankyou so much đź’– and then halfway through our meal a lovely lady started singing, so then we enjoyed the music, she was also fantastic!
We ate here last night as a family of four and whilst it was ok it was just ok. It wasn’t busy 4 or 5 tables including our own. Our waitress was pleasant and smart in appearance and answered our question regarding one of the meals prior to ordering. The food was mostly nice, not amazing just nice. Apart from the chicken burger which had that much coating on the chicken the bun disintegrated and became a sloppy mess. The background music went off for a good 10/15 minutes making it seem sterile as it wasn’t busy. We weren’t offered any condiments. We had no check back. At which point we could have mentioned the chicken burger. The plates weren’t cleared away so no offer of desserts No second drinks offered. At time for payment no bill was brought to us so we waited at the bar at which point another customer asked me if I wanted serving “their useless in here” where his words… The team members that where there were chatting around the far side of the bar oblivious to us.
Great location and a great pub which has been well designed with an exceptional outside area. The owners have invested significantly however even if you have the best pub in the world if it takes ages to get served it kills the experience. The online ordering service for outside is killing the service inside. It’s a great place with friendly staff and you are so close to being one of the best.
We arrived to an amazing playground for our child. Which allowed us to enjoy the sun for a while. We then made it in to the restaurant to be seated very quickly. James was assisting us, I have never felt so valued by a member of staff in a restaurant. He is so professional and polite. He is the kind of employee that will make us want to return. Absolutely fantastic work from him serving us today. He got our little girl everything she needed and his service was exceptional. No bad comments at all the restaurant is spotless and food was fantastic.
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Eccleston, St. Helens, WA10