The Masons Arms is an 18th century, St Austell Brewery, public house located in the heart of Camelford with a public bar and separate restaurant. It also offers a beer garden which backs onto the River Camel.
Jo Old and Nigel Connelly have been running the business for nearly 20 years and bring a great mix of good, home cooked food and a proper Cornish welcome.
As well as serving some of Cornwall's best ales, The Masons Arms offers a great selection of homemade specials, including vegetarian, local fish and seafood. We are able to cater for special dietary requirements, if requested in advance. You will also find a tantalising selection of desserts.
At the Masons Arms we offer a warm, friendly welcome and our staff are on hand to assist with your requirements. We are family friendly and offer a childrens menu or smaller portions of some meals may be possible. Please feel free to ask any member of staff. We also welcome well behaved dogs on leads.
The cosy bar area has an array of history, pool table and darts board. The decoration in the restaurant is a must-see with a collection of china cups, bottles and memorabilia.
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We ate at the Mason's at the same time as the previous negative reviewer. We had an outstanding fish platter from the specials, really fresh and tasty. The new landlords are doing a great job and the staff are really friendly. We overheard the complaining guests and I can honestly say I've never heard such rude behaviour from other customers. We were shocked by the way they treated the staff and we felt they were just after a free meal. They were really quite offensive and picking issue with anything they could find. The poor young waitress was clearly upset by the woman's rudeness particularly and did a sterling job of handling them. Even if they had any reason to complain (cold plate, terminology of cups/glasses was their main gripe), they ate all their food so it can't have been that bad. We had a lovely meal in this cosy pub with friendly, helpful staff.
If you want a warm welcoming..Good food (hot)..Good service with a smile don't go to the Mason arms ..food was cold and the service absolutely terrible young girls with such an attitude and rude asked for deduction was told we are using out electricity..part refund was given but totally unprofessional in all areas ..need training badly ..dark hair girl that took our order was great but the rest puts the pub down and make customers not welcome by the rudeness even asked for two teas got 2 coffee cups different sizes not saucers bit petty yes but not on for a paying customer such a shame we will never go back
We visited the Masons Arms with family for a simple evening meal on Thursday 17th Aug 2023. Despite the recent issue with the kitchen fire they were able to accommodate the booking of 9 and provided a great service. The pizzas are really nice and the other food options are also good and tasty. Some recent negative reviews simply can’t be accepting of them still trying to provide a food service while dealing with the kitchen issue they have at present. The person serving forgot to add a round of drinks to our bill at the end of the meal so I went up and paid for them before leaving and the nice woman behind the bar seemed shocked at the honesty. It’s all down to the service you gave and the efforts you are all making to be able to continue to make customers happy and serve food. Thank You to all at the Masons Arms for the great meal and for enjoyable evening.
What a gem! Walked past this pub whilst away on holiday with friends... they had the sweetest Xmas window display. So warm and inviting. We called the following day and reserved a table for the Saturday evening. 4 Adults and a Toddler with allergies. The waiter was very accommodating and explained the menu. Not at all hesitant about speaking with the chef to double check ingredients for us. Food was delicious and the log burner next to our table made it all warm and cosy. Would return if and when we are in the area without a shadow of a doubt.
Absolutely awful. My partner and I are currently visiting cornwall for a holiday. After reading very good reviews for the masons arms we decided to try it. To start with we were promptly sat at our table which I reserved that day. We were asked straight away what we would like to drink, so we kindly asked for a few minutes to decide after looking at the menu. The lady said she would be back in a minute to take our order. 20 minutes past and still no one came to take my order. I then decided to go to the bar and order our drinks and our meals at the same time, we did not want to wait any longer. 2 other tables followed me as they were in the same situation, the bar lady served me and then told the younger girl to go serve the others at their tables. I then took our drinks back (which were very nice) and we waited about 20 minutes for our food. The one table which didn't have their drinks still didn't have them after the younger one took their order the same time as me. I had the lasagne which was very basic and lacked flavour, the garlic bread it came with was litterly 'garlic bread'. It came with a mountain of salad. My partner had the chicken the curry which was the final straw. The bowl as seen in the picture was filled with water. The photo is after I drained alot of it onto a plate. I called the young waitress over and explained the problem and she did not know what to say. She asked me what I wanted her to do and i asked if we have another one will it be the same and she replied yes probably. I then asked for the manager and told her the issue and straight away she said it was very watery. The shef followed the woman and said it is the way she cooks the curry and she doesn't add and thickener to it which is why it is watery. She offered to make us something else if 'we' didn't like the way she cooks it. This was patronising and we kept it. My partner only ate half of this curry because of the water. It had clearly been microwaved which caused the water. When the plates were finally collected we asked for the young girl for the bill. We waited 10 minutes and nothing. The table next to us then asked the lady for their bill which was brought straight away. They complained that their sausages were raw and the steak was very fatty. They asked for their drinks to be taken off and the lady sorted it for them. Another young girl then came and asked us if we wanted desserts even though we were still waiting for the bill. I asked her as well and still nothing. I finely asked the older lady for the bill which she brought over straight away. She did not take anything off our bill and did not resolve any of our issues tonight. Extreamly disappointed and would not recommend.
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