Heverlee 0623
Heverlee 0623

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Reviews

4.2/5

Skip Evans

4 months ago

Tried to contact the Marine Hotel by email several times in September and October about a booking I had in September 2023, using the email address on their website (same as address as on the booking confirmation). It’s nearly December and I’ve still not had the courtesy of a response. They seem happy to take my money, but provide zero customer service thereafter. A place to avoid.

Bryce Liang

5 months ago

Staying at the Marine Hotel was, sadly, an experience that can only be described as wholly disagreeable. Despite the initial promise of a pleasant stay, the reality was a far cry from expectation. To start with, the hotel is enshrouded in a terrible environment. A palpable sense of discomfort perpetuated the air from the moment of arrival. The surrounding area is beleaguered with noise and disorder, creating a constant and unwelcome backdrop to the stay. It seems the location was neither well-thought-out nor well-executed, undermining any potential enjoyment. But the environmental issues were just the tip of the iceberg. The hygiene standards of the Marine Hotel were glaringly poor. From unkempt rooms to uncleaned communal areas, the lack of cleanliness was ubiquitous. It was evident that basic cleanliness standards were not being met, rendering every moment spent within the hotel’s confines a challenge. A sense of neglect pervaded every corner, suggesting a severe lack of concern for guests' well-being and comfort. Moreover, the sound insulation, or rather the lack thereof, was a persistent grievance. The seemingly paper-thin walls allowed every conceivable noise to permeate the rooms. Conversations from adjacent rooms, footsteps in the corridor, and even the faintest rustle were all clearly audible, disrupting any semblance of peace or privacy. This audial assault was incessant, turning nights into a symphony of disturbances and ensuring restful sleep was unattainable. To compound these issues, the staff seemed indifferent to the plethora of problems presented to them. Attempts to address concerns were met with apathy and inaction, leaving us feeling both frustrated and unheard. It was abundantly clear that guest satisfaction was not a priority at the Marine Hotel, further tarnishing the overall experience.

Fia De Wet

6 months ago

Clean, centrally located hotel. Friendly staff who helped us getting our bags up many flights of stairs. Good quiet sleep quality. We ordered a take out breakfast for 2 as our ferry left at 7.25. Unfortanetly we only receive a packed breakfast for 1. That was the only neg point.

Jude Johnstone

7 months ago

A beautifully decorated room in a lovely hotel perfectly positioned for the Skye ferry and exploring Mallaig! Friendly and very helpful staff too and a great bar underneath!

Ralf Longwitz

8 months ago

Friendly and helpful staff. Room was small but nice, functional and clean. No breakfast, unfortunately. Strange animal noises from above during the night. Otherwise quiet. Earplugs provided.

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Heverlee 0623
Heverlee 0623