Heverlee 0623
Heverlee 0623

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Reviews

BRIGITTE GARNETT

2 months ago

Went for afternoon tea. No elegance. Mismatched cups and saucers, no cloakroom. Teabags. Sadly I brought guests from Germany to experience afternoon tea and it was a bitter disappointment. Sandwiches and scones were lovely, but cakes looked very bought in. Music very loud. Very disappointed.

Mark Palmer

2 months ago

Not the place to go for couple's or families with children. Good for golf and if you enjoy a spa. Good for a training centre and having meeting's The place is geared up for weddings. The reception is like the entrance to a spa not a hotel, the bar is in reception, not good. The restaurant is expensive and poor. Breakfast was cold. We were told the buffet was hard to keep warm. The main restaurant was the breakfast room. Our room was dark (not enough lighting) and our TV didn't work. Our shower head was broken, also reported. We reported tv reception problems, nothing done. Nothing here for children. The staff looked fed up and uninterested in there job. Lack of any customer service was unbelievable. This establishment needs a kick in the complacency. Left well into January and they still had the Christmas decorations up, sums the place up 👆. Finally the hotel needs a proper bar and restaurant to entertain guests.

shannon Rayne

2 months ago

It was the first time my family decided to go out for dinner on Christmas day and I can safely say that after this experience we will not be doing it again!! The food was that awful that I didn't finish any of the 3 courses!!! Our table was not cleared at any point that during desert it was so bad I got up myself to clear the table, of glasses, rubbish, dirty side plates etc. I felt for the staff working Christmas day but felt so underwhelmed by the service and food I had to leave a strong review which I NEVER do. I have left a picture of my main course which looks like a cheap primary school dinner (I hadn't touched anything on the plate in this picture). We were charged over £100.00 a head minus the drinks bill, which with what we received in my opinion is completely unacceptable. I hope next year you improve your food and service as it was such a disappointment for us as a family who love Christmas.

Alison Griggs

3 months ago

Food good, staff friendly and helpful in hotel but not so much in spa. Never any towels had to wait in corridor cold and wet after I was told the girl on reception would bring me a towel. Had to knock on private door to request one in the end. Ladies changing rooms down 2 flights stairs, slippy floors all the way. Cleanliness in room not good mattress cover stained. Toilet under rim disgusting. Also bottom rim of shower door. Brought this to managers attention and I left room for 2 hours while they cleaned but so badly stained they could not remove it. The trim on shower door was not touched. I cleaned it myself in the end. The manager has offered a small refund but it's not about the money it's about hygiene, I have low immunity so this to me is a terrible situation to be in. Also cracked sink.

Kelly Butler

4 months ago

My Friends and I came for Afternoon tea today and it was one of the best we've ever had and we've had a lot!!! All the staff were very helpful, happy and friendly. Sandwiches were yummy, scones were delicious and the cakes we did have were really good (we were really full up so didn't eat them all) we were asked multiple times if we would like refills of drinks and the price is very reasonable. We had such a lovely time we've booked festive afternoon tea for our Christmas get together!

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Heverlee 0623
Heverlee 0623

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