New Year’s Day dinner spoilt. Booked a table for 4 at 5pm. When we first arrived the barman couldn’t get into the computer to verify our booking. Eventually we were seated at 6:15. We ordered our meals and the first one arrived, scampi & chips (minus the house salad). The chips were hard and barely warm and when the scampi was checked it was uncooked and slimy. It was sent back with the waitress stating” they would heat it up”. We politely declined and changed the meal to a pizza instead. The other meals still hadn’t arrived by 6pm by which time we told the young Manager or person in charge to cancel the order. We will not be coming back.
Came here for a Christmas lunch with work, a party of 12 with a reservation. Upon arrival we were not greeted and were not shown to our table so we had to guess which one was ours. A table of 8 which had been converted into a cramped table of 12 with the addition of a couple of chairs so we had to rearrange the table ourselves so we could all fit on. Starters took an hour to arrive, and the main courses were another 45 minutes after the starters were cleared. Those of us who had not ordered starters were starving by this point. Mains were not up to scratch, some mains not as described on their over priced festive menu. Desserts were poor -cookie dough was literally just a cookie topped with ice cream, cookie was not even warm. Incredibly slow service, we were further insulted by the fact people who had arrived after us got their food before us. Waitress who we later learned to be the shift manager was unapologetic and rude and tried to justify our long wait due to the size of our group. We asked the staff a couple of times how long our food would be to be told “it is coming out now” what they meant though was the food for the other tables was starting to come out but not necessarily ours. When our desserts were cleared our complaints were raised, and the manager decided to give us discount off our bill, however not once did she apologise. Bar staff however were apologetic. We understand these issues were not necessarily the fault of the staff on duty, but that does not mean customer service should also go out the window. Will not be back.
The food was nice. We got the Sunday dinner. My only gripe, why should you pay an extra £3 to get mash. It should come with the dinner. I'm sorry but the desserts are very expensive for what you receive. £7 for a really small cheesecake or chocolate browny with a piece of rock hard honeycomb that was like a brick. The staff were nice, and plenty of seating.
What an amazing experience we have just had! The manager was very accommodating and moved us to a bigger table after noticing I was on crutches and in a boot, she even gave me a chair so I could put my leg up. The waiting staff are young but very attentive and lovely. The food was phenomenonal and the new gluten free menu was fantastic. As a coeliac, I felt very safe with their new allergen kitchen and was told they have to ensure they're fully clean before entering it. This was one of the best gluten free parmos I have ever had! My family all really enjoyed their meals too. My dad wants to come back for the steak burger again, my mum loved her lasagne and my partner really enjoyed his fried buttermilk chicken burger. We will definitely be back in the future and will recommend to everyone!
My husband and I have just been for Sunday Lunch and it was absolutely delicious, home made Yorkshire puddings , crispy roasties and the gravy was amazing. My husband had the burger and said it was great 👍 They also cater for vegans, vegetarian and gluten free.
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Maltby, Middlesbrough, TS8