Heverlee 0623
Heverlee 0623

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Facilities

AccommodationBeer gardenFunction roomOutside areaDJKaraokePool tableQuiz nightsBig screenFootballTerrestrial TV

Pub reviews

Reviews

4.2/5

Scott finnigan

2 months ago

My mother booked in August and it was the same story as the previous review given. It is now Jan 24 and we are still waiting for not only a refund but also not receiving any correspondence even though we have contacted these people with help from trading standard.

Mo Cordner

4 months ago

Booked our September stay in July. Received an email 2 days before the stay to say we had cancelled it but we clearly hadn't. When I called I was informed the rooms were being refurbished. Full payment taken from my account 6 weeks ago and not repaid. In a telephone conversation this week I was told the refund will take 10 working days. That's now 8 weeks I'm out of pocket. Does no one check the accounts and wonder why money is being paid in when the hotel is closed?? Update... 10 working days from date of cancelled stay... Still no refund nor explanatory communication from hotel. Update 23rd November. The Maltings still have not refunded my money and are disputing their cancellation of my booking. Disgusting.

David McNair

6 months ago

I would vote 0 stars if it was possible. I cancelled my stay with the hotel via email. I then noticed I had been charged so called the hotel and was assured I would be refunded. I was and then a month or so later another transaction has left my account. I am now out of pocket and fed up phoning about the same issue.

Lauren Forrester

7 months ago

Been contacting for over 2 weeks regarding a refund of a cancelled booking that yous cancelled and nobody can even bother getting back to me absolutely shocking customer service I am appalled, being a business owner myself I would never treat my customers like this! Had to lose out on our gig tickets due to yous cancelling our booking so not only out of £85 for my room out another £50 for our gig tickets!!! Will not be recommending this hotel that’s for sure! Have now blocked me on Facebook and won’t answer my phone calls, it’s an absolute disgrace.

Alan Reid

8 months ago

Haven't stayed in the hotel. However, we have been for food several times since it was taken over, and it is fantastic. Mind you, I can only speak for the curries. They now have a good selection of beer as well, including Joker, Neck Oil and Cobra 😀 I really hope the Maltiings goes on to bigger and better things because as a Cairneyhill resident, we need a good pub/restaurant.

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Heverlee 0623
Heverlee 0623