Heverlee 0623
Heverlee 0623

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Beer gardenCar parkDisabled facilitiesFamily friendlyFoodReal aleWiFi freeCask Marque
Pub reviews

Reviews

Jane Davies

1 month ago

To Todd and his team I would like to say a huge thank you for all your help support and hard work into making our son and daughter in law’s wedding brunch such a wonderful occasion. From the room the floral decoration (flowers by Andrew), the food and service everything went smoothly and both families had a fabulous time. Can’t thank you enough

Pip

2 months ago

We are fairly regular customers and have done Christmas here a few times but after this experience we won't bother again next year. We were even unsure about booking again as last year 5 of us were crammed on a small table but we were reassured we'd have a better table this year, which we did. We arrived at 12:40 for our 1pm table and planned to have a drink in the bar but we were told our table was ready and we could have a drink there until we were ready for food. After being sat down for a few minutes the amuse bouche arrived so we mentioned to our waitress that we were just having a drink for now and didn't want our food yet as we had also told the host. Then our starters came... We told the runners that we had asked not to have our food yet and they spoke to the host and he said noone had told him?! The response was that there's nothing they can do now the starters are out but they will hold off calling away the mains. Not only were we served food far earlier than we wanted to be but one of them was even the wrong dish. Further disgruntlement came from the fact that it stated figs on the menu and it wasn't even a whole fig on the plate. We did have a nice wait before our main which was appreciated. The mains were fine but all the roast potatoes were very pale, the bottom of the dauphinoise was black and the beef wellington was overcooked but also had raw pastry! We were also very disappointed that the sprouts were shredded - we used to love the gratin! We couldn't even mention the issues during the meal as we never had a check back. Even trying to order a drink was a nightmare. We had to flag a waiter down and were never actually asked if we wanted to order one. Unfortunately we asked for the service charge to be taken off as we were so disappointed by the service. Thank you to the manager with the longish hair who actually tried to deal with the issue. He took the service charge off for us and made a gesture to compensate us with some complimentary drinks. Such a shame as it's meant to be the best dinner of the year and we left feeling disappointed and ripped off. We would come back but never for a special occasion.

Luke B

2 months ago

Nice venue, attentive staff, and great food. Came here for our work Christmas lunch, and it didn't disappoint. No complaints.

Travel & Explore

3 months ago

Came in for dome late lunch, they had a table available with an extra seat for the push chair. Our waitress was very kind and attentive. Food was good too

RoShow

5 months ago

We were welcomed and brought to our table with a professional manor. The food was out before our tummy could rumble and perfectly presented, even better in taste. We had check backs and were felt well looked after by the staff special thanks to lauren for making our food with care

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Heverlee 0623
Heverlee 0623