Heverlee 0623
Heverlee 0623

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Disabled facilitiesFamily friendlyFoodReal aleWiFi freeCask Marque
Pub reviews

Reviews

marvelwhopesdc

2 months ago

Nice enough wetherspoons, although i can't say much as i was only there briefly for a couple of pints before a dinner next door. However, it seemed plenty large enough with ample seating and a nice interior. Also, just up the road from a train station so it's perfect for those who may need to travel by train to get home. Maybe someday I'll get a chance to experience it in its fullest.

Jay Shah

3 months ago

Visited on a Thursday. Fairly busy. Drinksand food as usual very reasonably priced. The two young lads serving us were the stars. Always willing to accommodate us and very friendly and actually looked like they enjoyed serving us. Nothing was too much trouble. Made our night enjoyable.

Mustafa Kulle

5 months ago

DANGER: FOOD POISONING Review update: 15/10/2023 I am updating this review after vomiting and not being able to sleep due to nausea that lasted for hours. I had dinner on the night prior to this. I am never eating there again. Review update: 10/09/2023 - No air conditioning. The place is hot and sticky during summer. - The lighting in this pub is getting dimmer and dimmer because nobody replaces the lights that are either broken and need replacing. - Dirty tables and chairs. Same problems as always: Lazy managers, who are always absent, have no intention of fixing such problems. Unfortunately they are not ready for that conversation. Review Update: 6/5/2023 Two stars for the positives. - The drinks are good. - The food is good. Knocked off three stars for the following reasons: The staff are awful. Poorly trained and rude. There is always new staff here who don't know what they are doing. They never seem to know what drinks to serve. I'm a regular here. I know what drinks I order for my friends as well as for myself. So whenever I ask for a certain drink they always say "We don't serve that." That's rubbish. Yet they insist that such a drink doesn't exist. This is when I request to speak to the manager since he is more informed of the drinks than the staff. The manager has to intervene to deal with something simple. This has happened several times now. It's ridiculous. This is because the managers are so lazy they don't bother to train their staff properly. Poorly trained staff leads to poor customer service. Sort yourselves out. Updated review: 6/2/2023 Previously I used to be a regular here because the previous manager did a fantastic job of running this pub efficiently. But now that's no longer the case. Now that the previous manager is gone, whoever this new manager is, is abysmal. The staff are rude. There is always new staff who are not trained and don't know what they are doing. They are so rude and lazy. Every time I order a certain drink their immediate response is "We don't sell that" and I have to remind them that they do. Whether it's a beer or a cider they claim they don't have it. My friends and I have been buying these drinks in this pub for years. It's clear they can't be bothered to get the drinks or keep the fridges stocked. They constantly complain to me that they have to go "all the way downstairs" to get it. This is not professional customer service. It's disgusting. I do NOT want to hear that when I go anywhere. I don't tolerate such bad attitude. The service of the food has gone downhill too. As we know, the kitchen closes at 11pm. On two occasions my friends wanted to order some food even though it was before 11pm and the staff would say "No. The kitchen is closed." When in fact it wasn't. Due to such a response we had to complain to the manager who eventually made the staff take their orders. This is not one individual we're talking about here, it's every single staff member who start working here untrained and have the nerve to mistreat customers. Such rudeness from staff is unacceptable. The service has also slowed down. The lack of hospitality here is ruining this pub. The place is dirty and needs tidying. Nearly every single time I come here there are tables that need cleaning even when the pub is not busy. Another clear indication of the lack of attention from the staff. They need to sort themselves out because right now things need improving, quickly.

Hannah Ly

9 months ago

Visited here this evening and was quiet disappointed with the cleanliness of the venue. The bar was very untidy and by the looks of it hadn’t been wiped down for hours. Maybe short staffed but it wasn’t particularly busy. PED looked grimey too.

CCTV ALERTS

1 year ago

Dirty. Staff and management don't care. Lucky this is one of the pubs not closing, should be, and keep another site open. I visit a few spoons on a regular basis, this place has the least busiest bar, but yet place is a mess, nobody cleaning tables, tables not wiped, glasses/bottles everywhere on a lot of visits.

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Heverlee 0623
Heverlee 0623