Heverlee 0623
Heverlee 0623

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Reviews

4.2/5

Max Atkins

3 months ago

Have been coming here for our group's socials for more than 10 years because we cannot fault the quality and quantity of food, service or atmosphere - all are fantastic! The staff are invariably polite, helpful and quick to serve us. Excellent venue.

James McIntosh

3 months ago

We had a rather large booking on a Saturday night, it was pretty busy but that doesn't make up for the appalling service. It just felt like they wanted us out as soon as possible. We were seated in the back room and after being led to our table we were handed some menus and then we were left for quite some time. After the wait a member of staff asked us if we were having the bottomless brunch, which we weren't and that Is why we had standard menus and only informed then that any standard menu food had to be ordered at the bar. We all made our way to the bar to order and after the second or third person had ordered, they asked if we were all ordering food for the same table and I confirmed we were, they seemed rather surprised by this even though we had the booking. We were told about 30 minutes wait for the food, but we had to have someone check after 45 minutes as nothing had come out yet. In this time some of the staff came to our table eager to take glasses away, they wanted to take glasses that weren't empty yet, wine glasses for a bottle that hadn't been opened yet and at one point even came to ask us if we still needed our cutlery... Before anyone at the table had gotten any of our food. When the food turned up, there were large parts of the orders missing, some were missing starters or sides, others were missing their whole meal. The rest of the food took another 25 minutes to show up. The whole time we were eating, the staff were around like vultures to take empty glasses or plates, far too regularly interrupting conversation. Two of our party also had staff ask them if they were done with their plates while they were actively eating. The food itself was a mixed bag, some was completely palatable, while others were tasteless or overloaded with parmesan. The staff didn't even fully know what they were serving, one came out with a pizza as a member of the party asked if it was their salt and pepper chicken pizza, the member of staff replied 'maybe'. The venue was reasonable but the music was extremely loud for a sit down section and made it very difficult to talk amongst ourselves and even to hear the staff at some points as they were all pretty quiet when speaking. It's a shame, it could have been much better but overall, we didn't feel welcomed, we felt like we were forgotten about at points unless we had an empty glass on our table they weren't interested.

Alexis Dowd

4 months ago

We had our first Bottomless Brunch with you last night and wanted to say it was absolutely brilliant. The food was delicious and service was excellent. Wanted to give a special mention to Sue who attended to our table, she was super friendly and helpful and delivered an impeccable service to us. She even went to buy some baby wipes to help clean my dress after an accident with another server. We will be back again soon for sure 💕

Moe Holcroft

4 months ago

As always, Sue and her team pulled out all the stops for our Daffodils Dreams Christmas party. The place was buzzing, the staff very accommodating, Joe the artist was brilliant with great play list. I always say if you have had a boogie then that's a good sign of a good night 😁

Bodhi Gee

8 months ago

The food was amazing and delicious, when it showed up. There was only one other table in the place when we ordered and we waited over 30 minutes to get our food. My wife's coffee came cold and we asked for a new one and they just put it in the microwave instead of giving us a fresh hot cup of coffee. When the food did come we did enjoy it however the prices are very high compared to other pubs, so we will not be going back.

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Heverlee 0623
Heverlee 0623