Heverlee 0623
Heverlee 0623

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Facilities

Beer gardenCar parkDisabled facilitiesFoodOutside areaReal aleCricketFootballRugbyTerrestrial TV

Pub reviews

Reviews

heather Gault

2 months ago

Arrived on a Sunday afternoon well aware this would be their busy time. On arrival we were told "hope you are not wanting food" "no tables" we went for a drink from the bar while we decided where to go for dinner only to realise there were plenty of tables in the restaurant however when we noticed one of the kitchen staff coming into bar throwing his bag about and having a toddler tantrum maybe we had a lucky escape on the food. Place was practically empty when our taxi arrived. Could use a bit better customer service!!

Michael Knutson

3 months ago

Friends took us here and we had a great time. We got the carvery special which means we got to choose three things of meat: ham, beef, turkey. I went for the trifecta and it was all good BUT the turkey was super dry. Not anyone’s fault but it was under heat a while and I got the last piece before they swapped it out. Other than that the veggies and the gravy was on point. I liked how it fit the huge group we had with no issues. We did guys on one side and girls on another table. My wife and I ordered just on own phone and the server was a bit irritated she had to drop off the drinks at two different tables which was odd as she served everyone else at both anyways. Other than that the park bit looked fun but we didn’t get to try it out to my daughter’s dismay due to snow still pulled up. Maybe next time 😁

Chris Kelly

4 months ago

Received two large carveries via delivery. What I received had items missing, the rest was inedible, one roast potato, a few peas, a few carrots, stale Yorkshire pudding and everything stone cold! A dismal standard of food! Utterly embarrassing sending this to a customer! To top it all, the aggressive, intolerant attitude of the female who took my complaint left me aghast at the shocking standard of customer service! A family member had to drive to the restaurant to collect two replacements. Not the first issue I have had with this restaurant but it certainly will be the last! Food - fail! Customer service - fail! "Trained staff" - fail! "Management" - fail!

gavrfc09

6 months ago

We had a groupon voucher to use and as my partner took it to the till the woman serving said “she hates these groupon vouchers and hates putting them through”. Not professional is it. Didnt get any cutlery and had to ask for it which we got an apology for. Starters of salt n chilli mushrooms and poppin chicken were good. My partner also got the carvery and they had no gravy left. Seriously? Lol they made some up and brought it out 10 mins later when the food was cold. I got a burger that was ok.

Laura P

8 months ago

Four of us attended this evening (18/7/23) for dinner. Ordered 4 starters and mains. Passed on allergy details and was told by Ross that there could be cross contamination because although they do have two fryers they 'tend to just use the one'. Because of this the order was amended to exclude chips and swapped a chicken breast for the chicken burger. Waited almost 45 minutes for our food and the mains were brought when we hadn't had starters. Also the allergy note hadn't been paid attention to and burger was served with chips. We were offered to have all of our food together, which although wasn't good enough, was accepted. The burger for the allergy was to be remade as well as one of the starters which we were told had gone cold. These were both for the same person so this resulted in three people with two courses each and one sitting with nothing. When the burger was remade it was brought out on a plate with nothing else on it and it was hanging over the side with sauce dripping off the plate despite all of the extra space for it. The burger was missing item and the other starter was still not ready. Offer was made of the burger being made for the third time, this was declined as it would have resulted in one person having their meal after everyone else was finished. Terrible service and Ross made multiple excuses from blaming 'new starts' and a rush. We saw no evidence of this at all, the place was less than half full. Shocking service from staff all round, including the cook staff telling waiting staff to 'move their arse' when putting up food for service. First and last visit.

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Heverlee 0623
Heverlee 0623