Being a Chester le Street resident my wife and I often call in to sample breakfast which is good value for money, however we think the staff serving at the bar need a big shake up they are very poor I would say verging on ignorant.On our most recent visit we were served coffee that was Luke warm on complaining in a polite way we were told that is the way it comes from the machine in other words take it or leave it, following that we were given dirty looks and ignored when leaving the premises, we will not be back another customer lost hello Wetherspoons.
Conveniently close to Durham cricket ground. Large comfortable room, warm & quiet with a decent clean bathroom. Plenty of hot water. Great breakfast too. But take your own shampoo & hair dryer
Bar and food were great but the rooms need a little TLC. Absolutly fine for what we needed it for
Staff often ignore customers whilst chatting amongst themselves, signage for car park says you pay then get refund but refused refund at bar then told I was wrong about sign, walls and curtains are paper thin in the rooms so good luck getting any sleep. Staff need basic customer service training, car park signage needs updating and rooms need bringing out of the 70s
Lovely pub, comfortable hotel room upstairs. Location is prime for bus travel for either Durham City or Newcastle City Centres. Excellent location for a home base for a weekend out.
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Chester-le-Street, County Durham, DH3