We stayed at the Masonic Arms between Christmas and New year. They offered a fully furnished apartment with three bedrooms, two bathrooms and a lovey kitchen and lounge. As always, it's the little things that make for a great stay. The kitchen had the expected tea and coffee, with milk, buns, jam and butter, granola bars and fruit. We felt spoiled! Bathrooms were luxurious and pampering. The lounge was beautifully decorated and comfortable for the four of us to snuggle up for a movie night. We cooked full meals in the well equipped kitchen, and in general had a blast. BTW, don't skip the masonic Arms breakfast! It's to die for.
Went here when staying nearby on new years eve and day. I have to say what a fantastic place, brilliant staff and great locals. Food was lovely here when we had a meal on new year's day, they even had a local folk band playing delightful tunes through the afternoon. Can't fault the place or staff absolutely loved it here
A group of 12 of us had a poor meal here this week. The quality of the food was not good at all. The worst part was the cooking of the meat. 7 of us had either venison, beef or lamb and all of them were horribly overcooked to the point of being chewy and dry, and the venison was crispy in parts. The noodles with the beef dish had no flavour or seasoning at all. The vegetarian meals of burger or falafel were fine but not great. Desserts were also fine. The service was mostly reasonable and staff were friendly. There were a few issues though. The cutlery for the starters was just put in a pile on the table. On several occasions drinks or food were put down on the table with force, such that drinks were slightly spilled and a cheesecake fell onto its side. Small things but just not a great experience, considering the poor quality of the food. The last thing is that we were sat in the restaurant section and the overhead lighting was flickering constantly throughout the meal. Hopefully this was just a one off, but for every meat dish we had to be so overcooked was really poor. Didn't complain at the time as staff seemed quite stressed so didn't think this would help.
What a great find! Amazing food and friendly staff. Had dressed crab followed by the most delicious breast of duck. Husband had a most generous portion of scallops, beautifully cooked with black pudding. Compliments to the chef!
Absolutely appalling customer service from the owner. For the past 5 months, we've enjoyed our time at the pub – great food and excellent staff, except for the owner. However, my recent experience was highly disappointing. I ordered a children's chicken dinner for my dog, which the bar staff confirmed was fine and in a joking manner, advising me not to feed her from the plate When the meal arrived, I placed it in a dog bowl and began cutting it into smaller pieces. The owner's response was completely unacceptable. She shouted across the bar, making me uncomfortable, and then came within inches of my face to drill me for what I’ve done, telling me I’m not in my living room. A piece of advice for Sophia: treat the locals as kindly as you do the tourists. If two staff members told me it was okay to feed my dog, there's no reason to shout at me. And for those still reading this review, be cautious about sitting before 6 pm. She approached us at 5:50, cleared the menu we were reading for our 6pm order. She proceeded to inform us this table is now reserved and then pointed out 5 other tables we also can’t sit at. She eventually allowed us to sit at the table under the T.V. We ended up eating there, only for her to remove the reserved sign from our original table and casually remark, "You could have sat there, oh well." I don't know how things are done in Spain, but here in the UK, we value kindness, especially when you're representing your own business. Sincerely, Louis x
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Gatehouse of Fleet, Castle Douglas, DG7