Heverlee 0623
Heverlee 0623

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Pub reviews

Reviews

3.4/5

Kirsty Capello

11 months ago

Disgusting, I just can't even begin to explain how bad it was. Rubbish under the bed and loads of plaster, plaster falling off the ceiling onto the TV and all over the carpets and drawers, no shower door. No hot water but constant heat off the radiator in a tiny room, coudnt open the window because it was blocked by a metal pole. The place made me feel physically unsafe and nervous. Pigeons flapping about in the hall. Two single beds pushed together. TV was broken. Coudnt find anyone on reception for ages then a. Really young girl turned up who didn't have a clue what she was doing, she didn't even ask for my name just chucked me some keys and walked off. Had to climb over wet and stained sheets and rubbish bags to get to the break area where there was no food. No parking anywhere, eventually had to pay £15 to park. Completely ruined our night. We understand that you pay for what you get but we paid £40 a night and that was at a discount price, for hygiene and pure safety reasons, there is no way this place is worth anything a night. Photos are fake, not one single photo matched the actual place.

Ellesse Brookes

11 months ago

I HIGHLY DO NOT RECOMMEND THIS HOTEL!! it is nothing like it looks on the pitchers, so if you are planning a trip to Blackpool I don’t recommend this hotel. And here is why: I was not happy with the service I received at this hotel, to start of with their was no one at the desk when I tried to book in after I had already payed, so I had to go book another hotel for the night, then when I got to the property the next morning the young girl at the desk was very rude to me and my partner, then when we got to the room their was a strong smell of damp and although I payed for a double bed there was two singles pushed together and rubbish all over the balcony, I come away for mine and my partner’s 1 year anniversary and what a disaster it was. Although the bar is meant to be open every night from 5 till 11pm it was only open ones when I was here and it shut at 9pm. When I spoke to some of the other customers they had bed bugs, as for me the room stunk of damp and there was rubbish everywhere and tea or coffee all up the wall.

Becca Cartmell

1 year ago

Ran down dirty hotel. Stayed out of season for one night. Check in was very difficult. Only 1 member of staff on shift who spoke very little English. The hotel was cold and toilets were dirty and unhygienic around the reception area. No hand sanitiser or hand wash in sight. No hot water in room. Shower was Luke warm and just about bearable. No hand wash, soap or shower wash in the bathroom. 1 small towel in room for 2 people. Floor was dirty, wardrobe and surfaces were dirty. Balcony door or window would not open. Wall paper hanging off wall and wardrobe half built with metal rods on top. Did not get the room I purchased online. Positives: Good location, large tele and bed was comfy. Sheets seemed to be clear but overall the hotel made me feel dirty. I wouldn’t recommend.

Claire Adams

1 year ago

Would not even give 1 star, not very welcoming staff, the guy was very rude. Told you have 2 minutes till your check in time sit there and wait. Given room keys eventually. Told go in that door your rooms are that way. Not shown where they was. We found the stairs and they looked like they never seen a hoover bits everywhere the hand rails was dirty and sticky We eventually found our room the first room wasn't fit for a dog. We went on to look for second room up several flights of stairs that was wonky and filthy. Found the room and it was bad as the first but still bad. Again everything youvyouched was dirty and sticky. Toilet wasn't flushed had mess in it no hot water shower walls was mouldy toilet over flow wouldn't stop making a noise. Windows were black with mould. Double bed didn't look like it had a bottom sheet when checking the mattress was full of red and yellow stains. Bunk beds bottom bed mattress was pointless as soon as you got on it felt like you lying on bare springs top bed had no pillow. When we went to talk to them they wasn't bothered. You can feel the damp in the air when your breath. The bar they say they have wasn't open seen no staff. The noise is horrendous through the walls. Rubbish all over tables in the non existing bar. The place is disgusting and needs closing down.

Dean

1 year ago

Stayed over the air show weekend and I had read the reviews before going so was expecting the worst but when I got there it was nowhere near as bad as some of the reviews. Our room was clean with an amazing view the TV didn't work correctly but wasn't there to watch TV so wasn't bothered. Bar when staffed had really good prices and everyone seemed friendly. It has just been taken over in July 2022 so I think it's just got a few teething problems. Great location and great price so would stay again.

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Heverlee 0623
Heverlee 0623