Independently run, family pub situated along the scenic Southsea seafront. Superb food and drinks on offer, brilliant live entertainment and a welcoming atmosphere.
Independently run, family pub situated along the scenic Southsea seafront. Superb food and drinks on offer, brilliant live entertainment and a welcoming atmosphere.
AccommodationFamily friendlyFoodFunction roomOutside areaWiFi freeLive musicQuiz nightsBig screenCricketFootballRugbyTerrestrial TV
It's a pub. Quiz on a Wednesday night. Welcoming too. A lot of steps mind you and a tricky revolving door. Not one for anyone with mobility difficulties! The team that run it are really helpful though and although it's not busy they are always willing to help me carry drinks downstairs
We popped in for a quick drink, service very friendly. Whilst there, a customer started bullying one of the bar staff as they didn’t accept cash. Older male customer was horrendous, I only caught end of his rant, but the member of bar staff was very professional and well mannered, a credit to the job. Members of staff should not have to accept this level of customer harassment, and the male should feel totally ashamed of himself.
Upon arrival at the hotel, there was no clear signage on how to enter. I rang them and the bar staff let me in the emergency exit, where the manager sat at a table with a can of tango doing his paperwork. I was taken to my first room, room 9 after walking up 3 flights of stairs. The room looked nothing like the photos, with mouldy windowsills & a shared bathroom with broken light. I spoke to the manager who allowed me another room for £10 extra per night. The next room was worse. Although it had an ensuite...the window was broken and decayed, it wouldn't shut, the carpet was full of mould, the desk was stained, the curtains were mouldy, crumbs were everywhere and the ceiling was crumbling. I didn't want to make too much of a fuss so for the night I stayed in a friend's room a 30 minute walk away. I came back this morning and decided it just wasn't okay or hygienic for a second night. I came down and asked to speak with the manager. Upon his arrival, he refused to look at my photos, refused to speak or compensate me. He just repeatedly said sorry I have to go. He said he would be back in 2 hours to have the conversation - 5 hours passed, he did not return and hid away instead. I'd like to point out that the bar staff, particularly Ash & Nat were incredible. They were so apologetic + compassionate. From the state of the rooms, this is definitely not the first time they've had to deal with complaints, despite it not being their fault and instead the fault of a manager who is in over his head and is struggling to run an efficient and hygienic hotel. I have spoken to the agent on the booking page where I booked the hotel, They called the hotel demanding they give me a compensation/ refund and the owner has refused to pay anything and is not answering my calls. I payed for 2 nights and didn't stay in the hotel due to the circumstances and not even a sorry from the owner. Horrible!!!!
Went here on a Sunday lunchtime, when they offer 2-1 meals. We went to the bar to order. Wanted to pay cash but told 'card payments only'. Wasn't told the total and paid by card. When we got home, I checked bank and I'd been charged for 2 meals. I emailed them immediately and over a week later, no reply. A shame because we live locally and it's a nice location... but we won't be back...
Really nice pub, music good, atmosphere fab. However, very much a locals pub. Got ignored a few times at bar for locals to be served first, despite being there before. Also locals were served between my drinks order which wasn't great service. Great location though and nice outdoor seating
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Southsea, Hampshire, PO5