Staff - from reception to the breakfast service, the staff throughout the hotel are friendly and always helpful. 5/5 Cleanliness - our room, the bar, restaurant and reception were all immaculately presented. 5/5 Facilities - the room was well spec'd throughout. Nice touch with the Bose Bluetooth speaker system. However there was an issue with laundry, so fewer towels than normal and only one bath robe between the two of us. 4/5 Sleep - despite it's central location our room had excellent triple glazing and traffic noise was a murmur. Bed and bedding was excellent. 5/5 Breakfast - Good choice of hot and cold food. It was good. 4/5 In short, a fabulously turned out hotel, well located to the royal mile.
Enjoyed a lovely relaxing stay in January 2024 with my Husband. We booked a tremendous 'Winter Warmer' dinner, bed and breakfast deal. The food in the Bistro for both dinner and breakfast was delicious, service was attentive, thoughtful and friendly. Check in and out was smooth and efficient. Hotel staff were welcoming, friendly and helpful at all times. We stayed in a standard room with ensuite bathroom. The room was spacious, comfortable and quiet, though there was some renovation work going on at the time, this was done with consideration and did not disturb us. The hotel is located in the heart of Edinburgh's old town, an ideal location for Greyfriars Kirkyard, The Scotland National Museum and within easy walking distance of the Royal Mile.
We booked one of the suites for our wedding/honeymoon between Christmas and new year. My husband couldn’t believe that it’s only a 4-star hotel. The room was incredible - so comfortable and well stocked. The staff were really friendly and helpful, bringing up milk and orange juice and extra chairs for the morning of our wedding while we got ready. They were fine with us taking wedding photos in the lobby and grounds too. We arrived back to a bottle of champagne and a lovely note that evening. The breakfasts were amazing too in the on-site bistro. Neither of us really wanted to leave and wished we could have had a bit longer there. Absolutely 5-star service and place. Thank you for an incredible stay - we felt very well looked after.
This is definitely one of the best hotel experiences I have ever had. The staff is very friendly and helpful. Each one made me feel like a valued guest. They even gave me an upgrade to a beautiful room on the 3rd floor. With the staff being so friendly I felt very safe coming in and out even at night, which is especially important as a solo female traveler. The hotel is a great location in Old Town and everything's was a 10 minute walk away. There is a great folk bar right across the street and the Bobby coffee shop just a minute away is a great place to grab a bagel and coffee. My room was beautiful and had a tub situated between 3 bay windows looking onto the street. I will definitely come back!
Overall we had a great stay. There are 2 issues which prevent 5 stars. There is only a very small bar area with seating for a maximum of about 18 people. On a Scottish winter evening I can't fathom how guess can have a drink before or after dinner. There is a lovely courtyard with tables, weather permitting but getting some service to that area was a challenge for not only us but other guests. Service for breakfast and in the dining room was excellent
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Edinburgh, Midlothian, EH1 
