Heverlee 0623
Heverlee 0623

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Reviews

4.2/5

Andy Toohey

2 months ago

A one night stay on a deal that included champagne in the room, dinner and breakfast. Room was great (once we figured out the heating); restaurant meal was fine (some supplements to the ‘deal’ prices unsurprisingly); staff throughout were wonderful. We had an email saying that breakfast was until 11am but it turned out that was incorrect so we’d missed it. We were refunded in a flash and recommended a wonderful cafe down the road. All in a really nice experience - thank you.

Vanita Chavda

3 months ago

My nieces husband arranged a surprise birthday party at this hotel bar sometime ago and it was the MOST awful experience for all the guests, who had travelled from all over the place! There was suppose to be some canapés that’s were vegetarian and gluten free, as requested. But instead served non gluten free and salmon as vegetarian, I mean we are living in vegan society now since when did salmon become vegetarian. You can forgive on canapés, as most hadn’t eaten but we couldn’t even order bar food, which we were told would be served till late. In the end my niece’s husband had to order pizzas from outside! Which again the staff sent away when the order was delivered and he had to reorder! Don’t even start on the bar, from the drinks menu a group of us ordered a bottle of Sauvignon blanc they didn’t have it, then we ask for a chardonnay - which are most common drink wines people drink- again they didn’t have it, we ask for cocktails for expresso martini and they didn’t have the ingredients, they didn’t have tomato juice for Bloody Mary, they didn’t have any sort of decent beer, they had IPA beer and they ran out after couple of rounds!!! On top of that when the guests said to the barman why was the bar not stocked up or food wasn’t served as ordered, they said - “the day before was a Friday and that is why nothing is available! “ Knowing full well that a party of 40-50 people were coming in advance and nothing was planned! Everyone’s opinions was it’s the WORST experience and that it didn’t feel like a party, everyone Left hungry, and without drinks they preferred or good experience of HOTEL DU VIIN brand @Manager I hope you sack the F&B manager and most of all you lost revenues in drinks and food!!! As there were some people who wanted to seriously party because of the birthday and Christmas ..alot of people said they be wouldn’t using this hotel again!!!!!

Julie Reason

3 months ago

Stayed with a group late November 2023. My room was OK, but others had problems, such as plant noise, ceiling lights fusing, sound of rushing water. The carpets needed a good clean and some were frayed and needed replacing. We dined here twice and the first meal was substandard. The second was fine - beef was probably their best main. Wine was expensive for what it was. Bar was closed. Reception and breakfast staff were fine, but staff at dinner could only take one wine order at a time! All in all this place needs tlc. Location is off centre. If I returned, I would probably opt for the Hilton which is more centrally located. I like quirky hotels, but that shouldn't mean dirty and worn out carpets etc.

Nicholas Hacking

6 months ago

Pleasant hotel. Slightly quirky layout. Comfortable rooms - mine had a bath and a shower, which I like, and a decent coffee machine. The staff were friendly. My only grumble is that for a place called "Hotel du Vin" it's surprisingly difficult to get them to provide residents with a drink, after the bar closes.

Roderick Hutchings

7 months ago

Visited Hotel du Vin a few weeks back with a colleague on a work trip. We had a fantastic stay with a great welcome and feeling well looked after. The staff were incredibly useful and went the extra mile to ensure we knew our way around the city and became acquainted with some of the bars of the area. As we were from out of town, we didn't know the local customs and traditions, some of the staff were quick to step up and make sure we safe at all times and didn't get taken advantage of. Bravery at its finest. Hope to come back to soon and experience the Hotel du Vin hospitality again

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Heverlee 0623
Heverlee 0623