The member of staff that we first dealt with who was in brewers fayre uniform was really friendly and very helpful, but that's where the good things stopped. My dinner was cold when it came and was average in taste and then I waited 35 mins for my sweet before I went to the bar and asked where it was. The other staff dressed in black polo shirts seemed to just wander about and occasionally pick up the odd used plate or glass, not sure what they were paid for but they didn't do a fat lot !
The place is in need of a clean. Tables were sticky and pretty much everything looked run down. The seats need replacing as there is no padding. It took over an hour for us to get our food which was barely warm. The waiter who brought the food was eating and talking to us with her mouth full of food. She had chips in her hands she was eating. On top of that the staff were shouting at each other across the pub. I would definitely not recommend this place.
Very helpful staff. It's very nice tasting food. Had the bacon cheese burger and the kids fish bites. Didn't have to wait too long for food or have to wait too long between the main meal and desert. Could do with a menu for younger kids who have less appetite. The breakfast the next morning was lovely. Only downfall to the breakfast was the eggs but that can't be helped when they are in the heated trays.
I came by myself to try and visit the place. As I entered, it was quiet, and there's two staff standing behind the bar. They acknowledged me by looking without verbally greeting me. I enjoyed my starters, which is soup of the day and prawn cocktail. I decided to have it in the bar, although it's the same menu in the restaurant. Soup is perfect, and the prawn cocktail is fresh and has a good presentation. I had my main course, which is sirloin medium rare.I created the sides, my way of eating healthy. Although, I noticed that they did not rest the meat that I ordered before plating it because there's blood on the plate.The service is average on the floor. No food checks, minutes after they served the food. They just come to collect the empty plates when you finish. Ordering food is by the bar, and you have to let them know the table number where you sit. I would suggest tasting the red wine you ordered before taking it to the table, as mine tasted like vinegar. Perhaps the bottle has opened for days. I guess they have to label the date they opened the bottle to let them know how long it's been displayed in the bar. The supervisor offered to replace my glass with another, which I enjoyed with my sirloin. I noticed that they were chatting with their guest by the bar and staying there without checking the floor, and as I said, they would come out on the floor when the customer finished their meal. The first thing I noticed when I sat on the table was their menus. It's sticky to the touch. Just imagine how many customers touched it, and their salt and pepper are not filled and dirty. I have to get it from another table. I also noticed that my side of the seat on table 40 is dirty. However, I noticed that they sanitised and wiped their table after use. The place is nice and cosy, and the music is just the right volume for a quiet shift. The place is very promising if only they have attention to details. The staff have the right attitude and will really please you. They have menu knowledge and can recommend something that's suitable for me and the things I requested.However, they just need to do some checks on customer satisfaction. I did not order my dessert because I am quite full. I just went to the bar and ordered cappuccino, but their coffee machine is already cleaned and switched off. I been offered a complimentary instant coffee instead.
Sadly my dinner (pie, mash and peas) was warm on delivery. Same for apple crumble and custard (closer to luke warm.) Stick with fish and chips - not so much can go wrong there.
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Holywell, Watford, WD18