Heverlee 0623
Heverlee 0623

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Reviews

3.8/5

Weverton P. Sobrinho

2 months ago

🚨 DANGER ALERT 🚨 The worst experience I have ever seen in my life. When I arrived at the place with my wife, everything was closed and there was no reception. It was -7° cold and the property didn't answer the phone or even send instructions on what to do when arriving at the location. Luckily, the team responsible for payment refunded my money and we looked for another location. Please be careful and stay away from this place.

Bailey Smith

3 months ago

Complete scam!! Don’t waste your money. I arrived at the property around 6pm and found nobody around at all, windows dark, restaurant closed. It’s out of the way and was difficult to get to, so that was scary already. Walked around the building and found a rickety metal staircase up to a single metal door with a sign saying the check in instructions were supposed to be emailed and WhatsApp/texted to me. I dug through my inbox and couldn’t find anything. I attempted to call the number multiple times (it states help is available until 10pm) and the calls just rang out. I was never contacted back. My credit card company then attempted to contact the property and also didn’t get a response for a week, at which point I have now been told the owner has refused the refund request. I was left on the side of the road in the dark (as a solo female traveller) and I think that’s completely unacceptable but apparently the hotel doesn’t see it that way!! I would say “don’t stay here” but even if you book the hotel you probably won’t be able to get inside.

David Lee

5 months ago

We had booked this “boutique hotel “ on the premise that it had a restaurant on site for a night prior to a flight from Stansted. We received an email informing us that the restaurant was closed due to chef illness. We attempted to cancel and get a refund on the grounds that we had been mis sold the room, this was refused by the owner. We went to look at the hotel on our way to Stansted; well more “boot-eek” than boutique. Bar/restaurant has clearly been closed for weeks maybe months. Very dirty and run down. Customer service very poor. On seeing It we chose not to stay .

Steve Strange

6 months ago

No toilet paper, no teaspoon for tea, no hot water in shower, shower tray fills with water, shower door off runners. Also would have been nice to have two pillows. Other than that it was average. Oh and bed squiked when turning over in bed.

Louise Bodin

7 months ago

Small room but clean and fresh. Booked a room for 4 persons but got only 2 towels, small issue. 10 min with taxi to Stansted or 20 min by local bus, but if leaving in the early morning then bus is no alternative. Cute neighbourhood! The staff at the restaurant, Dara, were lovley, the pad thai was good but the both the red and green curry was extraordinary good! Highly recommend! Overall a good experience for just one night.

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Heverlee 0623
Heverlee 0623