Arrived at the room and it looked nothing like the pictures, but thought okay I’m only staying for a night. After a couple of hours I couldn’t bear the cold in my room and went down to reception to come and ask her to look at my radiator. The receptionist was absolutely lovely and came to help straight away. The radiator got a bit hotter but nowhere near enough to heat the room which is surprising given how small it was, and for how cold the bedroom was the bathroom was 3 times colder. I ended up sleeping with 3 layers on my top and in tracksuits and socks which I never would choose to - the window is right next to the bed and there was a horrible horrible draft all night. The staff are so lovely, but the place is a run-down wreck. As others have mentioned you can hear absolutely everything in the corridors and in other people’s rooms - my boyfriend asked me three times if my phone was buzzing and it was in another room down the corridor! My advice - do not stay here. Especially if it’s cold. Shame a building with no upkeep lets down the wonderful staff who work within. Here’s the heater that absolutely does not heat the room
This is now an authentic Italian pizzeria and deli stocked with Italian cheeses, olive oils, pasta, condiments to die for. Run by a lovely local family.
Only place we could book as it was the Great South Run and we came down to support our son who was taking part. We usually stay at the Holiday Inn but was fully booked. The hotel was basic but comfortable.
Edit in Reply to the owner: They claimed to have offered us a new room and that we demanded a full refund at 9 PM on the Wednesday. This is wrong and inaccurate. We went down to reception on Wednesday afternoon and notified the reception of our issues. I told the reception that I would pay for the nights we stayed, but she flat out refused to help us. She said she had no control over this and only management could help. And she apologized because it was a "family run business". Didn't know being a family run business gave you an excuse to provide brutal service. It was after this experience where I asked for a full refund, via email. The owner claims to know what was said between me and the receptionist, but the receptionist didn't note a single word of our conversations even AFTER I asked her to at least make a list of our complaints so she could provide it to management. The response here and complete lack of accountability is another reason to stay well clear of this place. Notice how the random cars parked outside the front door of the room, the smell, lack of soundproofing or any other issues weren't addressed. The fact they didn't defend the "shed" as being a joke of a room speaks volumes. ---------------------------------------- I would highly recommend anyone looking to stay in Portsmouth to look elsewhere. The room we where placed in was situated at the back of a restaurant that is not affiliated with the hotel. You have the luxury each morning of the listening to the bin men and/or restaurant workers emptying the rubbish right outside your front door. You also have the pleasure of having two parking spaces right on your doorstep. During our eventful stay, we had 2 random cars parked outside our door and often heard them coming and going in the early hours of the morning. Each night, you can also hear people walking up and down the alleyway as there is ZERO soundproofing in the unit. By reading other reviews, I'm not the first person to have an issue with this. The hotel tried justifying calling this a "room" by saying its beside a cottage that is associated with the hotel. So basically, they placed a bed in the garden shed of that cottage and called it a hotel room. Along with it being a tiny converted shed, there is little to no natural light that enters the room, and there is an smell in that room that comes from the radiator. The genius who designed the room decided to place a clothes hanger right above the radiator, making sure the smell sticks to any clothes or jackets you have to hang there (we had to dry clean two jackets to get rid of the smell as a result). The photo attached is the shed in question. A fun game you can play is try locate the front door of your room from the photo. To call this a hotel room is actually hilarious. We had booked to stay there for 5 nights, but had to leave and go to a different hotel in the city after 2 nights due to the condition of the "room" and hotel. Spoke to reception and was told there that wasn't much they could do due to it being a "family run business". Asked the receptionist if she at least, would take note of the issues we had with the room so she could give it to management, but she didn't seem too interested or bothered to do so. Management was only available on Tuesday mornings. All we were given was an email address to contact. When I reached out to the hotel, I was told I could have been placed in a different room if I asked, but that doesn't rectify the issue, as they'll continue to use this shed and call it a "room", and hope people won't complain. You can tell when a business takes pride in the work or service they provide, and its evident that this hotel isn't overly concerned with the service they offer. We stayed in the Travelodge for the remainder of our stay in Portsmouth, and thankfully that place was run like an actual hotel. If you're looking for a place to stay thats on the cheaper side, I would recommend it.
Ok we went cheap but the room was very poor. Although cleaning was ok the carpet was one not to take your shoes off for, the bed measures about 1.40 with a matras that was way beyond its best time.
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Portsmouth, Hampshire, PO1 
