Heverlee 0623
Heverlee 0623

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Reviews

Erandika Mohanathasan

2 months ago

Went there for breakfast! Hot food was good! Not the best but good, nothing to complain about! Croissants and pancakes were a bit dry! Service: lady was very sweet and attentive but when we went there the front door was closed and we have to use the back entrance for breakfast apparently.

Shaan Khokhar

3 months ago

Most staff members at the restaurant were notably friendly and pleasant, which greatly enhanced our experience. However, there was an issue with steak orders: my parents received overcooked steaks twice, despite requesting medium. It was only on the third attempt that their steaks were prepared correctly. In contrast, my younger brother's medium-rare fillet was satisfactory from the start. The menu offers good value, particularly the steak chips and the chargrilled half chicken with mango and habanero sauce, which I recommend, if you're here. The restaurant's response to the overcooked steaks was commendable. They rectified the situation by not charging for the steaks and even offered a complimentary dessert for my younger brother. Additionally, they accommodated special dietary needs, including sourcing yogurt for my other brother who has Down syndrome and managing allergies within our group. Despite these positives, the service was slow, particularly noticeable as the restaurant wasn't busy. Delays in bringing water to the table and serving meals (excluding my parents' steaks) were significant. In summary, the experience was decent. While the staff's attitude and problem-solving were impressive, there's room for improvement in consistency of food preparation and service efficiency.

Julie Safta

3 months ago

Had a lovely evening at The Grapes Beefeater Uxbridge Road on 7 December 2023 with friends I hadn't seen for months. We were there for hours but not rushed by staff (Mags, Jade & Alan) who were all polite, helpful & friendly. We each ordered different things from the Set Menu which was not only great value for money and thoroughly enjoyable, but the portion sizes were good and nicely presented - so compliments to the chef! All in all it was a wonderful experience and will definitely return again soon. Julie, Northolt

RIA ST

3 months ago

I had the ribs and chicken dish, it was edible but I cannot say I was impressed. The chicken was tasteless, corn was not fresh and chips felt like they were heated.

Suzannie Thomas

5 months ago

Food and customer service was excellent. Jade, Alan and Mags were warm and friendly. I highly recommend this restaurant for food and a warm atmosphere. It was value for money..

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Heverlee 0623
Heverlee 0623

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