I booked a table with you for Sunday the 2 nd of April and turned up and you were closed?? No one told me you would be closed! You have open Saturday and Sunday on your menu out side! Is that how you run your business?? I ended up in The First Edition! Couldn’t someone have called me , emailed me, made some kind of effort!! When I’m next in Kilmarnock won’t ever be giving you a second chance guys! Sincerely Eileen Clark I had to give you one star unfortunately!
If I could leave this complete FARSE of a place ZERO stars, I would!! It has been a complete joke from beginning to end. After being taken into hospital due to COVID19 knowing I couldn't spend one of the limited Mothers' Days I have left with my elderly mother was very depressing.. So I opted to spend the money on a wee meal for her. I Ordered a 3 course meal to be delivered to my mums home between 4.15pm and 4.30pm on the 27th March 2022.. my mum needs to have her meals at a set time due to the medication she is on. At 5pm no meal!! , my daughter phoned to ask where there meal was and they told her they couldnt find the order.. my daughter phoned me IN THE HOSPITAL to ask for the confirmarmation email. Which I gave her, she was then told there had been a mix up, the meal would be there in a hour.. I then receved a call tell me there had been confusions with the driver who had taken 3 other orders but forgotten to lift the other 2!! So the meal would be 40 mins and he would comp my mum some beer.. I explained she doesnt drink so he suggested a 'fruit shoot' or 'J20' Which personally was an insult but I just went with it as all I wanted was to get my mother her dinner!!! Almost 2hours later I phoned at 6.58pm to see where the food was at which point my mum sent me images of a DRY steak soggy cold chips soggy onion rings, sweaty oatcakes, apple crumble with very little apple AND A BOTTLE OF PERONI!!! ... I phoned once again, this time I got a young girl who apologised and offered to resend the J20.. at this stage im not holding my breath!! She apologised and told me to order hadnt even been put through into the kitchen.. at least if your going to lie, be consistant!!! Never EVER AGAIN.. I have read every review for this place and not once to you give feedback to any megitive comments. Thats no way to run any sory of cusiness. We are now almost 4 months after the absolute disgrace, the evening that tthis all took place my mum received a phone call from "the manager" who said that he would refund the whole meal and she would receive some flowers as an apology.. still no refund & no flowers, however the J20 turned up at 12.10am (the exact time in the door bell cam footage) it was left sitting on the doorstep. Way to go! Utterly disgraceful!
Just not a great time at all. Waited forever for food for it then to be brought out wrong and needed to be remade. Waitresses were lovely but not managed very well - not their fault. The food was nice enough when we got it until we found a lot of hairs through our cheese nachos. Ate what we could, paid and left. Won’t be back for food which is a shame as the pub itself is lovely.
Came across this place by accident and went in to try. Nice restaurant with a bar with a relaxed atmosphere. We ordered a 8oz rump steak with chips, Pasta carbonara, kids macaroni with chips and a burger with chips. Food was great can't fault anything, the waiting staff were also pleasant. Would definitely be back 👍
Great restaurant the food portions are massive starter's are like mains food is amazing staff very friendly highly recommended for food and drinks
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Kilmarnock, Ayrshire, KA1