Unfortunately I need to share a very disappointing experience with the food in this place. My family visited to celebrate my son’s birthday yesterday evening (21/11/23). I ordered a medium rare steak which was not only an awful cut of meat, it was cooked very poorly. My wife ordered a simple veggie burger which should have come with chips. However, the waitress brought all the food out and said the chef had dropped the chips on the floor (even though I saw her drop chips on the floor). We then had to wait a good 10 minutes for more chips to appear by which time was too late as my wife could not wait so the burger was eaten without chips. When they did arrive, she apologised and said she had forgotten to bring them as they were stuck on the side. Ironically, they were undercooked and hard. I last visited the Greatfield for food about 5 years ago and it was terrible then. In fact having complained back then, I was sent a £10 voucher which I just could not bring myself to spend and pour more good money after bad. In addition, I was warned about the dreadful quality of the steaks here just last week but foolishly ordered one. My disappointment is on 2 levels: 1. If your chef is unable to cook steak properly, please don’t sell it 2. Please train / empower your staff to turn a bad situation into a good one. My wife’s meal should have been refunded. THAT’S good customer service and I would have been writing about that. In contrast, the Hatherley pub 15 minutes walk away do absolutely superb food! Never ever had a bad meal there. I hope you are able to take the positive out of the feedback. Love the atmosphere, great staff, great beer but Im afraid next time we will be swerving your food!!!!
I've been to the Greatfield a few times over the past couple of years and simply put it never disappoints. It's not the food, the venue, the atmosphere of anything tangible. It's that every time I feel like I'm welcome, that it seems to matter to all the staff whether you have a nice time. Small things go wrong, there's miscommunication, there might be the odd problem with your food order - but somehow it never seems to matter - a little like when you're with family. Thank you to the team for yet another very pleasant lunch time.
Had a lovely meal 30/10/23… one of the guests is coeliac… the staff Lyn, Jordan and Chef Ollie went above and beyond to cater for us. Great service, great place. Have been quite a few times now and would definitely recommend. Kim Tuck
2 friends on a weekend trip, after walking loads we googled, with discount foods. A Delight 😊 Place, lovely smiles on reception and service. The food was fresh 😋 cooked and hearty. We sat outside on such a pleasant day looking into the distantly hills for a walk 🚶♀️ 🚶♀️tomorrow. We had calamari, tomato soup (made on site) with lovely warm fresh made bread, fish & chips with mushy peas and garlic dip. Desrt was spot on, mouthwatering , sticky toffee pudding with ice cream apple pie with ice cream so fresh and warm. This is what eating out should be all about.
We've been living in the area for over three years now and while doing shopping at Morrison's, I've always wanted to try the food here. So, my partner, invited me to have a brunch and let me tell you: it was so good! I had the brunch burger and he had the vegetarian breakfast, both super fresh and delicious. The serving was impeccable and the staff were so genuinely friendly! I can't wait to go back, maybe for a dinner. The prices are very good as well, and the views over the hills are very calm and relaxing.
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The National Hunt is a great community pub in Benhall, Cheltenham. The pub serves up food every day including traditional pub classics and other exciting dishes. If you are looking for somewhere to watch the sport, we have BT Sport & Sky Sports action ava
