Food was bland, grey, and disappointing. Called to see if I could return the food and get refunded (takeaway) and was told by the new owner Ricardo that ‘you ordered food, you got food’. At any other restaurant if you have an issue with the food you would get refunded but all I got was rudeness and bad attitude. Will never go back. Even the cats didn’t like it.
Visited 3pm saturday afternoon. The staff were pleasant enough but that's all the positives I have to say about it. 4 of us ordered buffalo wings they were soft and watery the sauce had no flavour or spice at all. We were asked if we wanted a sauce with them so we asked for blue cheese. We were told it would take a couple of minutes to prepare. When they returned we were asked if everything was alright and I told them the buffalo wings had no flavour/spice and was told by the waitress that they were supposed to have no spice if we wanted hot we should have asked for the hot wings as they were the spicy ones. The blue cheese sauce was a melted, watery, oily cheese sauce which had split and was awful and also had no flavour. At that point we felt it was futile to complain as if they were supposed to be like that then we would get nowhere you could see just by looking at it that it had split. My kids had plain burgers one came out with mustard mayo and we had to send it back my wife had the SOB burger all of them were dry and tasteless. I had the pig out meal which was a variety of meats. The sausage was nice but the ribs and chicken were covered in a black tar like substance which tasted like burnt sugar the chicken was cooked ok but I couldnt taste it because of the Sauce and the ribs were dry. The pulled pork was not great either. The coleslaw looked like it had been sat out for hours and had that yellow dry look where the mayo had relaxed and left the veg sitting in the open air and the mayonnaise had a yellow skin on it had been sat out for so long. The waitress saw my son pull the skin off with his fingers ignored it and gave us two more one of which also had a yellow skin on too. The bill came to over £100 and if I'm honest it was the worst meal I've ever paid that kind of money for. I've eaten in some amazing American style smokehouse restaurants both here and in the US and this is unfortunately like none of them and is just as expensive. I could have complained more but honestly felt that there was no point as all the food was so bad I dont think they could have known how to correct it. When they collected the plates after each course they seemed to be oblivious to the fact that hardly any of the food apart from the chips were eaten. I would like to Add as an answer to the owners reply that the wings and most of the ribs were left on the plate because both were awful. It was most definitely not a plate of bones sent back why would I say I enjoyed the sausage and comment the chicken was cooked ok and then say the rest wasnt. Who brings buffalo wings to a table without a blue cheese or ranch dip then charges £2 for a pot of melted split sauce? No one apart from your restaurant. Buffalo wings ARE supposed to be spicy they dont have to be ridiculously hot but they should definitely have flavour and a kick. Yours were like water and tasted nothing like buffalo wings whatsoever. Maybe you should try a bottle of Frank's buffalo hot sauce so you can understand the flavour profile you should aim to achieve. Or better still head into London. Shoreditch has a superb range of smokehouses you should try some of their menu to understand the standard you should try to achieve and at the same time it will highlight the poor standard of your own food. Why weren't we told that it was a steak sauce which to be honest would have ruined a good steak. Obviously my knowledge of smoked bbq far outways that of your restaurant management. I know what bbq sauce is and what it looks like and how it tastes this "tar like substance" which you claim to be bbq sauce was nothing like anything I've ever experienced and unfortunately not in a good way. I would also like to add you have failed to defend the mayonnaise you served and whilst I know what the SOB burger is it doesnt change the fact that is was dry. Furthermore correcting someone and lying about what we finished on our plate as well as your attitude online wishing me well in the manner you have is unprofessional and just plain rude. I'm sorry you dont like criticism however that's life.
Fourth visit for me. It was ok, the manager as always was a delight. A little on the pricey side and the approx 10% service charge was mandatory which always ruffles my feathers. Service was pleasant and with a smile but interrupting a little too regularly to be honest, especially for Valentine's evening. The food is always good here, tipple fried chips a delight, but deep brown in colour and may not be to everyone's taste (perhaps there are options?). I'm a rib fan and these are simply divine. However I had the 'half and half' which turned out to be 3 bbq ribs and around 8 much larger dry rub....??? The 3 small bbq ribs quite disappointing. The pulled pork burger was ok but again on the pricy side. All in all an ok night but a little underwealming, but won't be returning too soon. Could do with revitalising I guess. A shocking response from management on Trip Advisor... Hello Lee Underwhelmed is not good. I'm sorry that you left our restaurant less than delighted. I note this was you fourth visit so I guess we aren't that bad or you would not have returned three times. You visited on Valentines night and we were extremely busy as one would expect. We served 85 guests in our 44 seat restaurant and I'm pleased to report that the vast majority were delighted that they chose us to celebrate with their significant other. I have looked at your bill and orders and also studied the CCTV footage. Your feathers were unnecessarily ruffled. We have never and will never charged a mandatory (compulsory) service charge. Our menu clearly states "A discretionary 10% service charge is added to all bills. This is shared between all staff, front and back of house". Most restaurants in our vicinity have a similar policy. The CCTV shows your waitress checking in with you twice, and re visiting your table once more to enquire if you would like your drinks replenished. She did a table check when you received your mains and once when you received your pudding. So a total of three times.The reason they check in is to ensure that you are delighted with your meals. Had you mentioned that your baby back rib portion was smaller than you desired she would have immediately and without argument or fuss brought you some more free of charge. There was no pulled pork sandwich/burger ordered. A Ribwich (rib meat off the bone) was ordered, and a half and half rib meal. We use only fresh, British meat in our restaurant and the processes that we use to create authentic American style BBQ are extremely labour intensive. Hence we will never be a "cheap eats" establishment. If we used frozen meat and the "boil in the bag" technique for our ribs we could charge less, but we never will. There's an old saying that is as true today as it has ever been "You get what you pay for". I note that you will not be returning soon. If you ever do please voice any concerns or disappointments in the restaurant at the time of service and we will bend over backwards to rectify any error or issue. Kind Regards Adrian Gallacher.
From a vegetarian view this place is great. The owner looked after my husband and I very well, they cooked my husband's meal just the way he liked it and that's not very often that he gets what he asked for and for myself I had 4 lovely meals to choose from. I had veg Wellington and that was very yummy. The people r very welcoming and it was nice to see the owner working and Chatting to the customer's. The cocktails were very nice too, not many to choose from but very nice. This place is not very big so u would probably be best to book. Will definitely go here again and I would recommend to meat and none meat eaters 😁
Very nice place, well presented. Great staff at the restaurant . Great food was served. Great drinks were served. Lovely Cocktails were made and it was a very enjoyable night out.
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Leigh-on-Sea, SS9