Me and my partner went to Fredericks in August, after spontaneously booking a cottage a week before. My partner booked this restaurant as a surprise meal for the trip which we were looking forward to. He booked the table and time in advance. We turned up at 7pm on the dot, when our reservation was made for, and were asked at the door to wait for 2 minutes- understandable. Got to our table and were given menus. We waited a good part of 20 minutes at 7:20 still with no one asking for our drinks order, never mind a food order, when other tables around us who has arrived later were getting served (it was not particularly busy this evening we went). Another 20 minutes (19:40) went by without anyone asking for food or drink. My partner went to the bar politely asking for someone to serve us. After a few minutes, and without one single apology, someone took our order for food and drink. My partner ordered 2 beers and a steak, which they never asked how he would like it cooked. We then waited another 20 minutes without any drinks or food. My partner and I got up and left, after he told the bar staff the situation. Not once at this awful restaurant did we get a word of an apology or any compensation for the service we didn’t receive. Most of the servers were young, which is understandable with their communication, but a simple sorry would have been nice. In future, please employ people who are confident, and have decent manners to apologise to pleasant customers who didn’t make a fuss when they were not served for an hour.
Food was delicious, with a relatively short wait time. The hanging kebab was exceptional! The young waiter with glasses gave us excellent service - will definitely come back here again.
Grate place lovely staff very nice and tasty food. Loved everything about place and food . Definitely if I'm around gonna come back for more .
This is a superb find tucked away in a corner of Cockermouth. The front entrance is tiny but the restaurant stretches far back. Spacious with friendly professional staff, you get excellent service while also feeling a good degree of privacy. The venue and food are both quite posh but our stomachs were well and truly filled. The pizza was delicious and the steak done to perfection. The onion rings (so difficult to do well without being horribly greasy) were superb here. My own criticism was that I didn't think much of the garlic bread which was so thin crust that there was hardly anything to it. It was tasty enough but the least of all we had to eat. I do highly recommend their bottle of Merlot though. Absolutely delicious. We polished it off!
Really good food, generous amount of lamb on the roast was very nice. Pre order system worked well, would recommend. Will be back soon.
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Cockermouth, Cumbria, CA13