Service was great, food was lovely. They did forget our side of chips but did apologise. Very clean. The front of house man was very friendly and made us feel welcome even dressed in joggers as been hiking. We would recommend for a lunch time meal.
I'm staying in town, in walking distance of The Firh Hotel & RESTAURANT & found this place on-line. Showing open for breakfast. When I arrived, the front door was wide open & I walked into the dining area where people eating breakfast. I asked a gentleman who was cleaning the floors, about getting breakfast and he told me to sit where I wanted. I took off my coat & sat at a table then suddenly a woman comes out, asking me if I'd ordered my breakfast the night before, if I told anyone I'd be here, etc. She was asking these questions somewhat loudly while walking across the room so all the diners were now staring at me. She proceeds to tell me the place is not open to the public, that it's only for guests of the hotel. I apologized and told her I found them online & everything indicates they're a fully functioning restaurant open to the public. I again apologized and left. She never offered a suggestion for another place to go or even so much as offered coffee or toast. Looking at reviews online, of which there are tons, even as recent as 2 weeks ago, where people said they just ate there, did not stay at the hotel. After reading reviews, it seems maybe my initial instincts are correct in that she just didn't want to serve me, or anyone else she was not planning on. There is no place that indicates it is not open to the public. I've been in Scotland nearly 3 weeks now & this is the 2nd time I've received discourteous service & the other time was in this same town. It's odd at best.
Great location, right on the beach side. Great food, though we thought service was relaxed /poor, on a Friday night. Restaurant is large, with canteen type tables and flooring, so we weren't expecting the food to be so good. It wasn't completely full, but no one came to take a second drink order, or to check if everything was good once the food came, eventually. We waited 40 minutes for the starter. We moved table as people left and we were stuck in a corner with drafty aircon, but despite the girls being around the desk area frequently, and back and forth to other people, they never glanced our way so we could get their attention and when we tried to call them, for drinks and the bill, they never heard. A little customer service training would help. The hotel front doesn't do justice to the inside rooms which were comfortable and modern. The views are stunning from the window. The weather was lovely, despite the forecast, and we saw a couple of seals in the river as the tide came in. Would definitely recommend Lossiemouth, beautiful place to stay. Worth waking up early for the sunrise too!!
It's alright I suppose, it is a 3 ⭐ hotel, but the bed is a back breaker I had an awful night and woke up really sore after the 3.5 hours sleep I did get. So when you're paying for somewhere to SLEEP this place doesn't really come up to scratch. Amazing view though. The kids enjoyed it but then they would probably enjoy a night on the streets as it's all an adventure to them and they can sleep anywhere. But as a last minute thing on the last week of the summer holidays we were just lucky to get a bed at all.
The hotel location was wonderful, however there was no parking. We had to walk quite a ways with all our luggage. The room smelled of sewer, making it difficult to sleep. The restaurant was half empty, so we asked if we could possibly be seated (We were unaware reservations requested and we did state we would be happy to find another restaurant). The staff (I believe him to be a manager) was very rude, but we did get seated. The entire meal we were made to feel as if we were a burden.
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Lossiemouth, Morayshire, IV31 
