Heverlee 0623
Heverlee 0623

About us

About Us
The Feathers is a beautiful old English pub, in the small village of Merstham, close to Redhill and Reigate. With a warm and generous-sized interior and sun-trap beer garden, this is a welcoming pub for people of all ages and all occasions.

Facilities

Beer gardenFoodOutside areaQuiz nightsCricketFootballRugbyTerrestrial TV

Pub reviews

Reviews

4.1/5

W

2 months ago

Atrocious service. We ordered food, and 45 mins later we enquired where it was, only to be told the kitchen had no staff so we would have to wait another hour before they even started it. No update, no apology, no cares given. Absolutely unacceptable. This is after the barman got our order wrong then got snarky with us about it. Place has gone down hill dramatically. Avoid at all costs. I await the copy and paste response of "sorry you experienced this, please email... Etc" from the owner.

Matthew Aleandri

3 months ago

I'm reviewing the pub and restaurant and NOT the hotel. I popped in here one Saturday evening to meet some friends to watch the football and have some dinner before moving on to the house party nearby. I was getting peckish, so eventually decided to get some food. I chose the bacon and cheese burger with fries (Β£13), but when I went to order at the bar they told me they were out of bacon...so I asked if they could put something else in it as a replacement or knock some money off of the bill, but they said neither was possible, which in my opinion isn't good enough to be honest. If you can't give me the full product that you're selling, then you have to knock some money off or give me a suitable replacement. I accepted and purchased it just as a cheese burger just so I could write this review! It was an average burger and chips at the end of the day, nothing to write home about, and I thought the drinks were a bit overpriced for where I was too. I also got told by one of my other friends who had been in there earlier that same day, that they didn't even have sausages for the bangers and mash on the menΓΊ...something which I find unacceptable especially on a busier weekend day! I'd actually give them 2 stars, but the staff were friendly and apologetic, so they just about get 3. It's worth a visit if ya wanna stop off for a quick drink, in my opinion, and that's about it.

Laura Cox

3 months ago

Ordered a takeaway from here which took 2 hours (1 hour late) when I called and asked if it would be long, they were very dismissive and quite rude. Food arrived and was stone cold. Driver said that the food had been sat for an hour. I'm not too sure why they felt it was acceptable to send stone cold food that had been sat for an hour. Called to ask about this, the manager answered and they hung up. I'd like to add that I am always very polite towards staff, and was this time too. I called back and said, "I think you just hung up after I let you know about my cold food." And.. you guessed it.. the manager hung up again. Annoyed was an understatement. What terrible customer service!

Mary McDonagh

3 months ago

Waste of time, never again, booked a table for 13 at 5.15pm on Sunday, got a call at 16.50 to say no roast potatoes but can do chips. We arrive 17.10, table ready, but no food available on the app. Checked several times with staff, "we do have roasts, but have taken off the app" 40 mins later, still no service, despite reminding staff, another customer was complaining the veg with her dinner was non existent. Horrible experience for a family meal with visitors from abroad. Had to go home and order a takeaway, which sums up this pub, get a takeaway at home. Been here before, food passable, biggest draw was it is dog friendly, but so is staying at home

Charlie Morris Kidd

5 months ago

A very nice old-fashioned pub which is about a 2 minute walk from the train station. The food is good especially the bar bites offer on the menu. The service from the staff are friendly and fast, the beers are nice and cold very nice especially after a hard day at work.

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Heverlee 0623
Heverlee 0623