Heverlee 0623
Heverlee 0623

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Pub reviews

Reviews

3.5/5

Catherine Shambrook

2 years ago

I would've given more if it was not for the fact that after getting back to our room at 2 am we were faced with a party going on which went on to 3 am and ended up in a fight with police being called. Bedding clean & bathroom could do with a tidy up. Also when we approached the staff about all the smashed glass in the carpark there seemed to be no concern about cleaning it up. I felt very unsafe with what went on

Lyndsey Charles

2 years ago

Turned up late at night with my daughter for my pre booked and paid for from at the hotel to be met by darkness and 2 very rude, scruffy men refusing g to allow us in as the hotel was being “refurbished” I asked what me and my daughter was to do at this time of night with no where to stay to only be told in an aggressive manner and raising of a voice that we could not stay there “legally” offered no other help only aggression. Absolutely disgusting, the men’s behaviour towards us was appalling. This hotel needs to rethink its staff and customer service

Paul Campbell

4 years ago

Wouldn’t stay here again. Breakfast cancelled with no notice given. No refund given. Manager couldn’t be bothered to turn up and talk to customers. That’s rude. En-suite was terrible. Black mould in Bath/shower, dated bathroom suite. Tap in sink didn’t work. No central heating. Shocking noises in the night from water system. I’ve left it a couple of weeks for the owners to respond. Nothing. The staff were very sympathetic to the customers. But, they’re obviously getting used to apologising on the Managements behalf. I’ll be visiting Grantham regularly this year. But, I won’t be staying here.

Peter Hockham

5 years ago

Not a great visit unfortunately. Room was not clean, smell of drains from outside, damp stain on ceiling in bathroom and railway runs close by. On the upside, breakfast was good and staff friendly, a fan was provided for a very hot night and reception and dining area were pleasant enough . Location within walking distance of pubs and restaurants if Grantham is to your taste ? To sum up, we won't be going back.

Rolf Campbell

6 years ago

We had a great night stay in this hotel. The staff were friendly and accommodating. Parking was no trouble. The rooms were clean and the beds were comfortable. The only minor issue we had was a strange squeeking sound that sounded like it was coming from the next room, like some floor boards were loose.

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Heverlee 0623
Heverlee 0623