Heverlee 0623
Heverlee 0623

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Reviews

4.0/5

Wai Tang

2 months ago

A rude and unprofessional member of staff on the phone created such a negative impression that it put us off from visiting so we haven't experienced the food. We were going to book a table for a birthday celebration meal. We wanted to try it out as we haven't been since the refit. We called up to clarify what the seating options offered on the website actually were. The member of staff on the phone was extremely rude and condescending and then laughed at us with someone in the background for not knowing the difference between the table types offered. Who wants to spend a meal where you're worried if the staff are making fun of you and your guests behind your back?

scott phillipson

2 months ago

So I have been going to the Crystal Palace since it reopened over the pandemic. Over the last 6-7 months I’ve probably spent £600-800 on lunches in there and as always the food was amazing. However, I am not sure what has changed over the last 3-4 months but the quality of food has massively gone down hill. A few months back I ordered fish and chips and I frankly had more batter than fish. When I questioned with Kelly - the manager she promptly investigated and said there had been an error and should have received 2 pieces of fish due to smaller size. She quickly apologies and offered a free meal. Amazing customer service. I’ve been back a few times since and the burgers, salads and fish and chips have been on point. Today I had a fish finger sandwich and asked for the inside to be toasted well so it does not go soggy. I thought this would be standard practice and the likes of Gordon Ramsey always mentioned with hot sandwiches and burgers the inside toasted is a must to maintain eating experience. Anyways it came out not toasted and partly warm/soggy breads. The front of house staff apologies and said the note from till had not been printed in kitchen. Second time back still hardly toasted. It took a 3rd attempt and the lady working front of house to take ur upon herself to toast it. Great customer service on this. When I got said sandwich I finished first half and took a bite into second half .. lettuce and sauce. Took a second bite a bit of fish mainly batter, When I opened up ther was 1 small battered coujon. This is NOT GOOD VALUE FOR MONEY. I believe the fish finger sandwich and drink “pineapple juice” was £11 !!!! Would you pay circa £8-9 for the sandwich in the picture. I asked to speak to Kelly on 3 occasions and told she’s busy … so customer concerns are no longer important. If you want consistent well filled sandwiches in Berko I suggest one of the bakers or supermarkets and I will not be stepping a foot inside this place again. I’ve heard good things about The Boat - further along and as it belongs to a larger chain probably more focus on consistency and standards

Damian aka Evo.

4 months ago

Canal side pub with dining, tastefully decorated with lots of outside tables and chairs to relax by the canal... Upstairs dining / meeting room Dog friendly with lots of high chairs and changing facilities. Friendly staff and lots of high end wines and champagnes on offer aswell as the usual selections of beers and draughts Nice place for relaxing 🍷🍹🥂🍸🍺🍾

John Wealthall

7 months ago

Another thoroughly enjoyable afternoon in The Crystal. An excellent Sunday lunch with all the trimmings, great wine & gin. The staff are always friendly and helpful.

Andy Wright

10 months ago

Nice pub on the canal - good menu with plenty of options. There's seating inside and outside overlooking the canal. Decent selection of cask ales and craft beers. Service and food was good - a little pricey but not out of place for Berkhamsted/current pub prices. I would visit again and nice little spot to stop by if you're walking/cycling along the Grand Union Canal.

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Heverlee 0623
Heverlee 0623